Our Start Software support desk has continued to operate 24x7 during the Coronavirus crisis.
It's interesting to see how many calls we took compared to normal - you can clearly see the impact on the economy in our industry sectors (including asbestos surveying) highlighted here:
Typically, our support staff would take 500 or so calls during a month. In April and May, however, the volume was down to only 320.
Despite the challenges of working from home, the support desk continued their good performance solving 90%+ of problems logged within the timescales agreed with the customer:
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- Alpha Legal (50)
- Alpha Site (3)
- AlphaDraw (5)
- AlphaTracker (733)
- AlphaTrackerMobile (8)
- AlphaValidator (20)
- InvoiceTracker (7)
- LabTracker (17)
- MDS (20)
- ProjectTracker (4)
- ResourceTracker (11)
- ResourceTrackerSync (8)
- services (65)
- software (1038)
- support (459)
- toy tracker (62)
- Tracker (391)
- Tracker264 (7)
- TrackerDashboard (27)
- TrackerDocumentMakerService (48)
- TrackerExporter (2)
- TrackerFiler (5)
- TrackerLoStart (6)
- TrackerMobile (201)
- TrackerUploadManager (24)
- TWS (27)
- West Mercia Police Authority (1)

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