Tuesday, 2 June 2020

Support desk performance - May 2020

Our Start Software support desk has continued to operate 24x7 during the Coronavirus crisis. 

It's interesting to see how many calls we took compared to normal - you can clearly see the impact on the economy in our industry sectors (including asbestos surveying) highlighted here:


Typically, our support staff would take 500 or so calls during a month.  In April and May, however, the volume was down to only 320.

Despite the challenges of working from home, the support desk continued their good performance solving 90%+ of problems logged within the timescales agreed with the customer:


1 comment: