About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support performance during May 2018

We had another busy month on our support desk (providing support to our Alpha Tracker asbestos software users and customers with a variety of other software systems we have built).

In total, we answered 516 calls over the month.  94% of the high priority calls taken were resolved within 2 hours and 80% of all calls were resolved within the timescale agreed with the caller.

That's a dip in performance compared to recent months reflecting some changes in staffing on the support desk perhaps?

We are about to introduce an extra "self help" option which will assist newer users with some of the common queries in particular.  Let's see how that affects our stats in the coming months.

(you can view other blog posts about our support performance by clicking here)


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