Nearly 100 urgent calls came into the help desk and 96% were resolved within 2 hours (or the timescale that the customer set).
We've also analysed the types of calls we had in June:
- 25% were actually requests for changes to our asbestos software systems
- 50% were questions about asbestos data captured by surveyors when on site
- and only 5% were related to software bugs.
|Call analysis for June 2016|
Details of how to contact the support desk can be found on our website here.