Monday, 1 February 2016

Support Stats for January 2016

Jack and the team on the Start Software 24x7 Support Desk had another good month in January with 95% of urgent calls resolved in time:

Start Software support stats for January 2016
As you can see from the table, above, we took and resolved nearly 500 calls in January which made it the busiest  period of the previous half-year.  This makes our good performance especially satisfying.

Performance on lower-priority calls was slightly down (to 88%) but that's only just below our 90% target.

You can view December's results here.

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