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| Start Software support stats for January 2016 |
Performance on lower-priority calls was slightly down (to 88%) but that's only just below our 90% target.
You can view December's results here.
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Monday, 1 February 2016
Support Stats for January 2016
Jack and the team on the Start Software 24x7 Support Desk had another good month in January with 95% of urgent calls resolved in time:
As you can see from the table, above, we took and resolved nearly 500 calls in January which made it the busiest period of the previous half-year. This makes our good performance especially satisfying.
Performance on lower-priority calls was slightly down (to 88%) but that's only just below our 90% target.
You can view December's results here.
Performance on lower-priority calls was slightly down (to 88%) but that's only just below our 90% target.
You can view December's results here.
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