We're at the end of Jack's first week on the support desk and he's performed very well indeed!
The Start Software Support Desk (0845 612 2402) takes 500 calls a month from customers and operates under a strict ISO9001:2008 quality-assured set of procedures. Jack is learning the ropes quickly and has enjoyed his first week "on the phones".
We publish monthly reports to show how well we've done - take a look at these blog posts for more information (eg March 2015).
Our customers can call us as much as they want, any time of the day or night, 365 days a year. In 10 years no customer has ever heard an engaged tone or has left a message on our answer-phone... because we don't have one!!
We're proud of our support service and we know that Jack is going to do a great job for us. Don't forget to say hello to him next time you call!
Labels
- Alpha Legal (28)
- Alpha Site (2)
- AlphaDraw (5)
- AlphaTracker (719)
- AlphaTrackerMobile (8)
- AlphaValidator (20)
- InvoiceTracker (7)
- LabTracker (17)
- MDS (20)
- ProjectTracker (4)
- ResourceTracker (11)
- ResourceTrackerSync (8)
- services (65)
- software (1001)
- support (455)
- toy tracker (62)
- Tracker (391)
- Tracker264 (7)
- TrackerDashboard (27)
- TrackerDocumentMakerService (48)
- TrackerExporter (2)
- TrackerFiler (5)
- TrackerLoStart (6)
- TrackerMobile (201)
- TrackerUploadManager (24)
- TWS (27)
- West Mercia Police Authority (1)

No comments:
Post a comment