Friday, 17 April 2015

Jack joins the Support Team

We're at the end of Jack's first week on the support desk and he's performed very well indeed!

The Start Software Support Desk (0845 612 2402) takes 500 calls a month from customers and operates under a strict ISO9001:2008 quality-assured set of procedures.  Jack is learning the ropes quickly and has enjoyed his first week "on the phones".

We publish monthly reports to show how well we've done - take a look at these blog posts for more information (eg March 2015).

Our customers can call us as much as they want, any time of the day or night, 365 days a year.  In 10 years no customer has ever heard an engaged tone or has left a message on our answer-phone... because we don't have one!!

We're proud of our support service and we know that Jack is going to do a great job for us.  Don't forget to say hello to him next time you call!


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