Tuesday, 2 April 2013

March 2013's support stats at Start Software

We answered 206 customer queries in March and 95% of them were answered before the deadline agreed with the customer.  That's not quite as high as normal but still pretty good for another busy month.

We've also been analysing how many problems we solve "stay solved" as we know how annoying it is when we say that a problem is fixed and you find that it isn't:

Finally, we also record the root cause of the problem to see how we can reduce the number of issues that you have to call us about and improve the underlying quality of our software:

If you would like any more information about our support service performance and how well we do for your support & maintenance contract, please do let us know.

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