Our new ISO9001:2008 assessor spent Wednesday with us to check our processes and performance meet the rigorous ISO9001:2008 standards.
We're a small business and so spending the time and effort to meet the standards can be a strain on us all, but it has been worth it, and he seemed impressed with what we do and - more importantly - the impact it has had on our customer satisfaction scores.
We're awaiting the final report but it does look like he only found a single minor issue so congratulation to Quality Manager Kim and the team.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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