Our new ISO9001:2008 assessor spent Wednesday with us to check our processes and performance meet the rigorous ISO9001:2008 standards.
We're a small business and so spending the time and effort to meet the standards can be a strain on us all, but it has been worth it, and he seemed impressed with what we do and - more importantly - the impact it has had on our customer satisfaction scores.
We're awaiting the final report but it does look like he only found a single minor issue so congratulation to Quality Manager Kim and the team.
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