Sunday, 25 September 2011

Latest analysis of Start Software Support performance

Did you know that every time you ring in with a query or bug report it is logged into our systems so that it can be tracked properly and our performance analysed?

Each month we review our performance.  One of the key stats we measure is whether we are resolving issues in the timescales you set us.  Here is our latest performance, shown as a graph.  The red line shows high priority issues (when you ring and tell us it is "urgent"); the blue line shows all problems:

Over the last 12 months, we've consistently been hitting the 95% mark for high priority issues, which is a real achievement given that we receive over 50 of these each month!

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