Friday, 1 July 2011

Results from Customer Feedback Questionnaire 2010-11

If you've just completed one of our customer satisfaction questionnaires, thanks for taking the time and effort to do so.  We really appreciate all feedback (good and bad) and we are all very keen to take note and act upon it.

Compared to last year, our overall scores are down a bit, but only a bit!  Overall, across all categories, you've scored us 8/10.  It is good to see that the "Staff" category scores the best - 9/10 overall.

We've had a really difficult few months with long-term staff sickness in the team combined with my family bereavement, so if you feel like we've not quite been on the ball, we appreciate your continued support and business.

Please post a comment or two if you'd like to see the full results - Kim will delight in analysing them and putting another blog up!


  1. Thank you so much for your professional and effective help.
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  2. am saying hart fully thanks for u and ur blog for sharing this meaningful article. @ Shaik

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