Our coracling has officially improved! We're still not great though...

Remember our (brief!) appearance in the Coracle World Championships 2023? https://blog.start-software.com/2023/09/zac-jack-tom-dan-kim-could-be-world.html.  We entered again this year.

Lucas, Kim, Jamie & Dan sporting fine headgear!

The new team of Captain Lucas, Kim, Jamie and Dan performed better than last year and reached the Quarter Finals.  Not at all bad!  

The event raises funds for Macmillian Cancer Support so please do donate if you can: https://macmillan-org.enthuse.com/pf/start-software

Bring on 2025!!

Miss our live Release 41 webinar? No problem, watch the recording here

Jack & Dan ran through the new features in Alpha Tracker Release 41 on our live webinar:

Jack & Dan presented the Alpha Tracker Release 41 webinar

Don't worry if you missed it, the recording is here on YouTube ready for you to enjoy!

FLS and Alpha Tracker working together - what could it mean for your productivity, efficiency and growth?

FLS - Fast Lean Smart - is the latest integration we have developed for Alpha Tracker.

FLS working together with Alpha Tracker

FLS – Fast Lean Smart - is Europe’s technology leader for workforce management, scheduling, dynamic appointment and route optimisation.

We have been working with our partners at FLS to develop an integration between Alpha Tracker and the Fast Lean Smart schedule and route optimisation technology.  The opportunity to improve the productivity of your site teams is incredible.

 

Their real-time technology is remarkably flexible, is implemented quicker and achieves more accurate schedules than alternatives.  It utilises actual traffic-based driving speeds and self-learning artificial intelligence for job durations. 

The FLS aim is to ensure that their solutions are undisputedly the fastest, leanest, and smartest on the market.

• Fully cost-optimised appointment scheduling
• Actual time of day route planning
• Real-time re-optimisation to reflect in-shift changes

Use this link to find out more: https://www.fastleansmart.com/en/?utm_source=alphatracker

No summer holiday for the Support Desk! 908 tickets solved in August 2024

We've taken on several new clients over the summer and that's had quite an impact on our Support Desk.

New clients lead to more calls as new users need help and support.  That's what we're here for - we're here to help - but it puts quite a workload on our team.  They have all worked hard to deliver our award-winning level of service and solving 908 tickets in a month is a new record.

No summer break for our Support Team

91% of all tickets were responded to within our SLA timescales, and 94% of high-priority problems were solved within 2 hours - quite an achievement!