Yesterday's trip to London was worth every mile (and the inevitable train delays...) Attending with my fellow directors, we caught up with Piers Linney and Aalok Shukla again to discuss the state of AI and how it can benefit businesses such as ours and - more importantly - our customers. Robin, Jonathan, Piers Robin will be holding a private webinar for invited guests to discuss the potential compact on the asbestos industry including the features we're building into Alpha Tracker . Watch out for the invitation email.
Posts
First time reaching 300 raised tickets in one week!
March was another strong month for our Support Desk, with the team handling a total of 1,081 tickets. Notably, we achieved a milestone with 300 raised tickets in a single week! Our commitment to timely support remained steadfast, as 95% of these tickets were resolved within the target timeframe.
Meet Maria from Finland!
Maria has come to stay in the UK for a two week vocational study exchange, from the happiest country in the world! She is a graphics designer and animator who will be spending the day here, at Start Software.
Maria meeting Team Leader Dan
During the day, Maria will have the opportunity to observe our team's workflows, participate in collaborative projects, and showcase her creative skills. She will be looking into the UI for our CleanUpBritain app, and we will be showing her Alpha Tracker and ecoScribe. Her fresh perspective and artistic expertise are highly anticipated, and we believe this exchange will be mutually enriching.
Maria introducing herself to us
Maria is enthusiastic about meeting new people and engaging in tech-related work. We hope she enjoys the day with us!
Do you care about the amount of litter on our roads? Join our volunteer army of data gatherers with RoadVlog, our app for CleanUpBritain
Our director Robin is passionate (and angry!) about the state of the UK roadside verges. They are often full of litter and debris and, in his opinion (and ours), it has become a national embarrassment.
We've created a free app for the CleanUpBritain campaign to enable car passengers to log the condition of verges as they drive along. This data will be gathered and used by CleanUpBritain to encourage the Government and responsible agencies to do something about it - the litter is not going away by itself!
 |
| Try roadvlog.uk for yourself - it's completely free |
You can access the app at https://roadvlog.uk - give it a try as you are driving home tonight! Even better, ask your team to use the app to record the condition of roads as they drive around for work - the more data we collect, the better!
We have packed up at FAMANZ - come and find us at UKATA, Asbestonomy and EAF later this year
We love taking our Alpha Tracker stand to conferences and exhibitions.
Kim & Judy have just finished up at FAMANZ 2025 in Queenstown, New Zealand, and they met so many wonderful Australian and New Zealand Alpha Tracker users.
 |
| What a fabulous event FAMANZ was again this year |
We'll be making an appearance at events organised by UKATA, Asbestonomy and EAF later this year, and elsewhere. Come and find us, say hello, and find out what Alpha Tracker can do for your asbestos, water and fire consultancy.
Our Australian/New Zealand team have a new website. Take a look at alpha-tracker.com.au
Judy & team have been working hard on their new website supporting our Australian & New Zealand Alpha Tracker clients. You can see it at alpha-tracker.com.au.
 |
| Visit www.alpha-tracker.com.au |
Let us know what else you'd like to see on the website! We'd love to hear.
Improved Master Project importer being tested. Better feedback means higher quality data in your system
Our new Master Project importer is nearly ready and is being tested by two of our beta-testing asbestos consultancy clients.
 |
| Look out for the new "Verify" step at position 3 (of 4) |
The change introduces a new "Verify" step to check the sites from your Excel spreadsheet and give you feedback before you commit them to the system.
It will highlight where the UPRNs are missing or are the placeholder "TBC" (or similar) and it will also show you where sites already exist in the system. In addition, it highlights jobs already recorded against the sites you are importing, to help prevent you from importing duplicates accidentally.
Early feedback has been really positive and this updated screen should save your admin teams a great deal of time when checking and fixing mistakes on imports.
Do get in touch if you have any other ideas for improvements. At Alpha Tracker (UK/Aus), we're here to help!