It's another Support Team record!
Our Support Team have done themselves proud again. In October, they solved 98% of urgent tickets within 2 hours - equalling the record from August (see https://blog.start-software.com/2023/09/its-record-98-of-urgent-tickets-were.html).
Well done James, Zac, Leanne, Judy, Jack, Tina and all for doing such a great job.
It's the closest we've been to 100% success! |
(all together, we took 678 calls for assistance in October with 92% of queries raised being resolved within the timescales agreed with the caller)
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