Alpha Legal meeting calendar |
- easy ID requests to on-board your clients
- document sharing and electronic signatures
- meeting calendar (which works with Outlook, Google Calendars and other diaries)
Thanks for visiting our Start Software blog. Follow the blog to keep in touch with news and developments from Start Software, the developers of Alpha Tracker, Alpha Legal and more!
Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.
Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.
Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.
Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.
Alpha Legal meeting calendar |
Alpha Legal Branded Subscription |
You've shared a document with your client for electronic signature within Alpha Legal but they're not happy to sign. What happens next?
Sharing a document for signature is so easy in Alpha Legal |
It's easy! With an update coming out this week, your client can tell you exactly why they don't want to sign. Whether the problem is:
Start Software is looking for new Alpha Anywhere developers |
Alpha Legal checks the uploaded photos completely automatically |
We just checked the system stats and another 1,000 clients have sent their ID documents via Alpha Legal to their estate agent, will writer, accountant or solicitor. Every week Alpha Legal gets busier and busier!
This means that another 1,000 clients have been protected from identity theft and have experienced a modern, easy and - most importantly - secure way of sending ID documents to their advisor. It also means that the advisor businesses have been protected from GDPR breaches and - equally importantly - had increased their customer service.
Here's a quick video to remind you of the importance of using a secure service like Alpha Legal to onboard your client and request their ID:
Want to try Alpha Legal for yourself? It takes just a couple of minutes to sign up - click here!
Alpha Legal - easy, safe & secure.
Asbestos software Alpha Tracker from Start Software |
The Alpha Tracker website for Australia & New Zealand |
Release 34.1 of asbestos software Alpha Tracker is now available for you to download and install.
This is a patch release and so mainly includes bug fixes and performance improvements, but there are some new features to enjoy, too:
The release notes are available here https://alpha-tracker.co.uk/release-notes/ as usual and if you need help to install the update, please do contact support.
If you are a UK Alpha Tracker user affected by the recent VAT change regarding "reverse charge" (see https://www.gov.uk/guidance/vat-domestic-reverse-charge-for-building-and-construction-services) you will find these notes from Kim useful:
Step 1
Set up a new VAT code for a zero rate by using Setup|General|VAT Codes.
Make sure that the VAT Rate field is set to “0” on the new record.
The Account Software Code only needs to be set if you export your invoices to Sage.
Step 2
Make sure that the system is set to use the Standard 20% rate VAT Code by default:
a. Go to the System Repository and search for “VAT”.
b. Ensure “Default VAT Code for Invoices” is set to your standard rate VAT Code, eg “20”.
Step 3
When you raise an invoice, the default VAT Code is applied and the VAT is calculated. The total VAT is displayed.
If you need any more help, please do contact our support desk.
HSE Australia, based in Adelaide, South Australia, is the latest organisation to go live with asbestos software Alpha Tracker.
HSE Australia is now live with Alpha Tracker |
Judy completed her training of the HSE asbestos professionals this week and they are now live and enjoying the benefits that Alpha Tracker delivers:
We'd love to help you to improve your asbestos consultancy. Get in touch! Click here for Australia or here for UK.
We're publishing another Alpha Legal update later today!
Look out for the new features to help you to communicate safely and easily with your clients:
Another Alpha Legal update goes live today |
Why not join the growing family of Alpha Legal users - estate agents, solicitors, will writers, accounts & estate planners? Alpha Legal - easy, safe & secure.
Our support desk performance improved for urgent issues in February, back to a more normal 92% of calls being solved within 2 hours. This is a significant improvement compared to January's performance.
We're continuing to monitor our performance when dealing with lower priority problems as 84% overall is not as good as we'd like. Working from home is the key factor here - the support desk staff simply can't do their jobs as well when they are not sitting in the same location.
Hopefully, we'll all be back to normal soon!
Month |
In time (%) |
In time (H) (%) |
In time (total) |
In time (H) (total) |
Total solved |
2021-02 |
85.92 |
92.31 |
470 |
96 |
547 |
2021-01 |
84.46 |
85.15 |
424 |
86 |
502 |
2020-12 |
83.47 |
95.24 |
313 |
100 |
375 |
2020-11 |
87.34 |
96.38 |
421 |
133 |
482 |
2020-10 |
83.23 |
86.51 |
392 |
109 |
471 |