Support desk performance in October 2019

Looks like our Start Software support desk had another busy month in October taking 728 calls in total.

92% of high priority calls were solved within our 2 hour target time.  

Nearly 85% of all calls were solved within the timeframe set by the caller.

If we can help you to solve a problem or answer a question about our asbestos software Alpha Tracker or any other system, get in touch and let us know!

Neil & Ian from Acorn visit to record their asbestos podcast

Great to see Acorn directors Neil Munro and Ian Stone this morning.  They visited our Telford office to record their latest "The Asbestos Knowledge Empire" asbestos podcast.

Robin, Neil and a fluffy microphone - not Ian!!!

We chewed the cud over a whole range of asbestos software topics - starting with a bit of history about Tracker and Alpha Tracker, then talking about new developments and ending up with thoughts at the end about why any of us are involved in the asbestos industry.  I'm not sure anyone expects to find a career in asbestos!!!

Ian & Neil are two asbestos industry figures really leading the way with new media and engaging directly with their clients.  Top blokes too - a really enjoyable way to spend the morning.