Resource Tracker v1.0.586 SVN23 released - important bug fix release

This is an important update for Resource Tracker users with linked Google calendars.

A bug has been discovered whereby appointments cut and pasted between Google-linked users could result in "orphaned" appointments on the Google calendars.

The bug has been fully resolved in this release.

Please contact the office for this update if you use Google calendars linked to Resource Tracker.

Is this a World Record?

I'm back from two weeks away and I've got 1,030 emails to read... is this a record?!

New help video: Clearing default values from Mobile Data Studio

If you are finding that unwanted information is appearing as a "default" when surveyors are using Tracker Mobile, for example, take a look at the new help video on this page (called "
Clearing default values accidentally saved in Mobile Data Studio")

http://start-software.com/support/help-videos/

Hope that helps you!

ISO 9001:2008 "surveyance" visit successfully negotiated!

Our new ISO9001:2008 assessor spent Wednesday with us to check our processes and performance meet the rigorous ISO9001:2008 standards.

We're a small business and so spending the time and effort to meet the standards can be a strain on us all, but it has been worth it, and he seemed impressed with what we do and - more importantly - the impact it has had on our customer satisfaction scores.

We're awaiting the final report but it does look like he only found a single minor issue so congratulation to Quality Manager Kim and the team.

Resource Tracker v1.0.583 SVN22 released

The latest Resource Tracker is now available to support contract customers.

This is a performance upgrade in the main, but there is also a new facility to auto-include PDF attachments with job scheduling emails.

Please contact the office if you would like more information.

Travelling abroad? Try http://www.holidayphone.co.uk

Using UK mobiles in Europe is now just about affordable thanks to an EU regulation that has forced the European operators to have sensible call rates (at last).

BUT travelling further afield is still a lottery and the charges to make and receive calls, and especially use the Internet when abroad, are horrible, truly horrible.

For our trip to South Africa I'm trying http://www.holidayphone.co.uk and so far it has gone really smoothly.  Their service not only supplies you a PAYG SIM for the country you are travelling in, but also a means by which calls to your normal UK number get forwarded to your mobile when abroad without incurring the usual charges.  Clever stuff!

Tracker Web Server v1.5.297 SVN17 released

Another TWS update has gone through quality assurance this week and is available for support contract customers.

This is a bug-fix release with a number of minor defects resolved in the area of action management.

As usual, please contact the office to request the update.