Start Software - our Christmas 2019 message and opening hours

Thank you for your support and business throughout 2019.  

Our company continues to grow, supporting more and more businesses using our software around the world.  Our staff in the UK, Australia, Indonesia and the USA are here to help you and your businesses flourish in 2020.

As usual, we're not sending Christmas Cards but, instead, will be donating to our favourite charity, Mesothelioma UK.

So.. thanks again and Happy Christmas!

Robin, Elaine, Judy, Catherine, Dan, Kim, Will, Jess, Tom, Jack, Adam, Ferry, Josh, Rohan & more!

Our UK office opening times during the festive period are as follows:

Christmas Eve – 8.30am - 5pm

Christmas Day – Closed

Boxing Day – Closed

Friday 27^th December - 8.30am - 5pm

Monday 30^th December - 8.30am - 5pm

Tuesday 31^st December - 8.30am - 5pm

New Year’s Day – Closed

For urgent issues please call our support helpline on 0333 301 1010 which will be open 24x7 as usual

Another Alpha Tracker milestone - software version 4000

Asbestos software Alpha Tracker has reached another major milestone - software version 4000!

Asbestos software Alpha Tracker

It's amazing to think that we are investing more into Alpha Tracker than we ever have - we are still determined to lead the field in asbestos software year-on-year and have a detailed development roadmap through 2020 and beyond.

If you are interested in switching to Alpha Tracker from a competing product - perhaps they have "gone quiet" on you - get in touch and ask about the special discounts available to users of other systems.

Podcast with Neil & Ian from Acorn - all about asbestos software

Have a listen to this podcast if you get chance... Acorn's Neil & Ian interviewing me about asbestos software.  A chance to chat about Alpha Tracker, Tracker and even SAM 100... chewing the cud and talking about my 20 years in the asbestos software industry.

http://asbestosknowledgeempire.libsyn.com/robin-bennett-neil-and-ian-interview-founding-director-of-one-of-the-leading-asbestos-software-providers-start-software

Support desk performance in November 2019

Our new support team member, Will, made a big impact on performance last month ensuring that more than 93% of urgent system problems were resolved within 2 hours.

Call numbers were the lowest they have been for 5 months, which reflects the increased effort we have made with training and addressing the root causes of issues raised on the help desk.

If you need help with any aspect of our software, please do make use of our 24x7 personal support service.  Contact details are here.