October was another excellent month for our Support Teams, with 92.4% of tickets resolved within their target time and an impressive 97.2% of high-priority issues handled on time.
That’s 876 tickets completed within SLA (and 171 high-priority ones), from a total of 948 issues logged and solved in October. It’s a busy workload — and the consistent high standards show just how hard our team works to keep our clients happy.
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| Thanks ChatGPT for the graphic - but why the mix-and-match on decimal points and commas?! |
Here’s how our “in-time” performance has looked over the past few months:
| Month | In-time % | High Priority In-time % | Total Solved |
|---|---|---|---|
| Oct 2025 | 92.41% | 97.16% | 948 |
| Sep 2025 | 94.20% | 98.38% | 879 |
| Aug 2025 | 90.97% | 97.08% | 831 |
| Jul 2025 | 91.40% | 97.88% | 977 |
| Jun 2025 | 90.45% | 97.40% | 838 |
| May 2025 | 92.14% | 95.42% | 852 |
We’ve now kept performance above 90% for six months running, proving that reliability is more than just a number — it’s part of how we work.
If you ever need to log a support ticket, you can do so anytime (24x7, literally). We look forward to being of service.