Our Support Desk team solved 982 support requests during July, making it our second-busiest month of 2026 so far.
Despite the high volume of enquiries, 93.18% of all requests were completed within their target response and resolution times. For high-priority requests, the figure was even stronger, with 97.41% completed on time.
During the first six months covered by our latest figures, the team has now:
Solved 5,528 support requests
Completed 5,159 requests within their target times
Completed 985 high-priority requests within their target times
July’s overall performance was slightly below June’s figure of 94.43%, but the team continued to provide a consistently high standard of support while handling nearly 1,000 completed requests.
Thank you, as always, to our Support Desk team for their hard work, and to our customers for the positive feedback, patience and cooperation they give us.
If you need help with Alpha Tracker, please contact our Support Desk (UK or Aus/NZ) in the usual way. We are always happy to help.