Things are heating up at Alpha Tracker! It’s hot out there. And, as it happens, things are getting pretty hot here at Alpha Tracker too! The UK is in the middle of another spell of exceptionally hot weather, with this summer already delivering repeated heatwaves. Yesterday, 13 August, temperatures reached a provisional 38.1°C at Kew Gardens , making it the hottest day of 2026 so far. Meanwhile, our own thermometer seems to be heading in the same direction. We’ve just received two new Alpha Tracker orders , and at the same time we’re seeing a really healthy flow of new enquiries from organisations looking at how Alpha Tracker can help them manage asbestos, water hygiene, fire risk and other compliance work . It’s always exciting to welcome new customers, but it’s particularly encouraging to see so many new conversations starting at the same time. There is a lot happening with Alpha Tracker at the moment. We’re continuing to develop the current system, helping customers get more from th...
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Client visit for Catherine - on the other side of the world!
Catherine took a day out of her family holiday to visit an important Australian user of asbestos software Alpha Tracker.
Monash University in Melbourne has complex needs for asbestos software, both internally and for their contractors. Judy and her team have been working with Monash to ensure that Alpha Tracker is customised to suit their requirements, and she has built a strong working relationship with the Monash team.
The UK Alpha Tracker team - Jack & Catherine in particular - have been supporting Judy and have come to know the Monash project team, too. During her holiday "down under", Catherine was able to visit Monash and Director Theresa to catch up and ensure that all priorities are known and understood. Judy - full of cold - joined remotely.
Lovely picture Theresa, Catherine & Judy! Thanks Theresa for your hospitality, it was great for Catherine to catch up in person.
Alpha Tracker Support Desk Update: July 2026
Our Support Desk team solved 982 support requests during July, making it our second-busiest month of 2026 so far.
Despite the high volume of enquiries, 93.18% of all requests were completed within their target response and resolution times. For high-priority requests, the figure was even stronger, with 97.41% completed on time.
During the first six months covered by our latest figures, the team has now:
Solved 5,528 support requests
Completed 5,159 requests within their target times
Completed 985 high-priority requests within their target times
July’s overall performance was slightly below June’s figure of 94.43%, but the team continued to provide a consistently high standard of support while handling nearly 1,000 completed requests.
Thank you, as always, to our Support Desk team for their hard work, and to our customers for the positive feedback, patience and cooperation they give us.
If you need help with Alpha Tracker, please contact our Support Desk (UK or Aus/NZ) in the usual way. We are always happy to help.
Thanks for joining the Release 42 Webinar for Alpha Tracker. Watch the recording here
Our new webinar technology (Whereby) wasn't quite as slick as we'd have liked, but it was a fun Alpha Tracker webinar, anyway! We had a good turn-out, thank you - there's always lots to show and discuss.
You can see all of the Release 42 highlights on our website https://alpha-tracker.co.uk/latest-release and you can watch the recording of the webinar below.
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| Kim, Jack & Zac on our live webinar |
You can see all of the Release 42 highlights on our website https://alpha-tracker.co.uk/latest-release and you can watch the recording of the webinar below.
Dan & I tried to join the webinar from the road to say hello, from our 300 Miles in One Day challenge. We managed to join (with ropey signal from a Welsh mountain) but apparently no-one could hear us! Here's a video we recorded just before the webinar, instead:
Thanks again for joining the webinar and keep an eye on the Alpha Tracker roadmap to see upcoming new releases during 2026.
We made it! 300 Miles in One Day for Cancer Research UK
We're so proud of the UK Start Software team! Between us, we cycled 300 miles in one day for Cancer Research UK, a charity very close to our hearts.
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| Some of the photos from the day |
Dan & Robin cycled to the Welsh coast together, while the rest of the UK team peddled on a static bike, relay-style, on the balcony outside our Telford office. Lucas brought us over the line with Adam adding a final flourish!
You can replay the day, and add your own donation (thanks in advance!) here: https://300-miles.start-software.ai/
New Alpha Tracker Document Maker ready to deploy. Faster, more robust, better all around
CTO Jack and the team have completed the new version of the Alpha Tracker Document Maker (ATDM)—the workhorse behind report production for most asbestos consultancies using Alpha Tracker.
The new ATDM is part of Alpha Tracker Release 42.1 per the 2026 roadmap: https://alpha-tracker.co.uk/roadmap with more to come in the next few weeks.
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| Jack & Jamie testing asbestos report production |
The changes include:
- faster document production
- the ability for ATDM to recover from a server crash without needing to start a document from scratch
- a new mechanism to produce the survey pages making it much more reliable for large (>1,000 page) survey reports.
Zac & the Support Team will be rolling out the upgrade to systems over the next few weeks. Early reports from beta testing clients are very positive.
300 Miles in One Day! Follow along during the day and help us to raise funds for Cancer Research
On Tuesday 28 July, we're trying to cycle 300 miles in one day for Cancer Research UK. It's not going to be easy but we're a determined bunch and this is a cause close to our hearts.
We've built an app so you can track progress. Follow along here! https://300-miles.start-software.ai
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| Follow our progress at https://300-miles.start-software.ai |
We've built an app so you can track progress. Follow along here! https://300-miles.start-software.ai