If you regularly call our Support Desk , you'll know Zac and his wonderful team - Melika, James & Lucas. They are normally busy helping our environmental consultancies with questions about Alpha Tracker , but they are now finding themselves talking to ecological consultants following the successful launch of our ecoScribe service. To help the team deliver the best service to our new clients, ecological specialist Dan from our client Estrada Ecology came on site today to give our team some basic ecological training - what a great day for it in the Telford sunshine! Can we help your ecological consultancy to become more efficient and effective? Get in touch !
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Kim is at the BOSH/FAAM Asbestos Conference in Birmingham. Find her and say hello!
Our Alpha Tracker asbestos software specialist Kim is at the BOSH/FAAM conference in Birmingham again today: https://login.bohs.org/BOHS/iCore/Events/Event_display.aspx?EventKey=ASBESTOS25
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| Kim with clients and friends from around the world |
Lots of our wonderful Alpha Tracker asbestos consultancy clients from the UK and from Australia & New Zealand are at the conference so it has been well worth attending. It's always great to catch up, listen to ideas, and meet industry leaders such as Dr Yvonne Waterman, Jonathan Grant, John Cherrie, Sam Lord, John Richards, Paul Beaumont and Kevin Bampton and more!
If you would like a 1-1 call with Kim after the conference, get in touch!
Zac & team join the 99% club with 99.2% of urgent tickets resolved within 2 hours during April
Zac and his Support Team responded to 957 tickets in April. More than 99% of the urgent tickets raised were resolved within our 2-hour target time - a fantastic result.
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| Zac looking appropriately surprised! |
The number of open tickets has also been kept under control, with only one ticket remaining open at close-of-business on the Friday before the long weekend. That's one ticket between hundreds of client companies - quite an achievement!
Overall, nearly 94% of tickets were solved within the timescales requested by the caller during April.
We've made the asbestos Client Portal significantly faster to load. Get in touch if your clients are reporting slow access
Do your larger clients find the asbestos Client Portal slow to load? We've finished an update which makes it significantly faster to load.
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| The asbestos Client Portal is now much faster to load |
We'll be making this improvement available as a patch for asbestos software Alpha Tracker. Get in touch with Alpha Tracker Support (UK or Aus/NZ) to request the patch.
Dan has arrived in Baltimore to help on the OERCA stand at B’More RAW 2025. We love meeting our clients and our clients' clients!
Our client OERCA is a sponsor at aquarium conference B’More RAW 2025 - a huge event bringing professionals and vendors together from the aquatic community.
Dan leads our team of Alpha software developers extending and improving OERCA and has joined OERCA's Mark & Todd on the stand today to meet clients and listen to feedback following our latest software updates.
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| The conference is being held at the Renaissance Baltimore Harborplace Hotel |
The two conference venues are the Baltimore Harborplace Hotel and the National Aquarium. What a great city to hold the conference! Dan is back next week in Telford bringing ideas and feedback to his team.
Alpha Tracker Release 42 plans are nearly complete. Do you want us to squeeze another feature in?
We're just about to wrap up the feature-list for asbestos & water hygiene software Alpha Tracker Release 42. Is there anything you'd like to suggest for us to squeeze in?
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| Ideas-a-plenty for Release 42 |
We're already focusing on:
- performance in the water hygiene screens
- performance in the asbestos client portal (larger clients will notice the difference)
- tighter FLS integration
- Lab Sample Exchange
- a new risk assessment algorithm for our Australian Alpha Tracker asbestos consultancies
- an updated Alpha Tracker Mobile (better when taking 100s of water hygiene photos)
- our AI-powered "Ask Alfie" feature integrated to help you to find answers to your Alpha Tracker questions.
Do get in touch with Jack, our Alpha Tracker Product Manager, with your ideas and suggestions.
Asbestos consultancy Nova Group UK are now live! Welcome to asbestos software Alpha Tracker
Welcome Matt and colleagues from Nova Group UK to asbestos software Alpha Tracker!
Our Alpha Tracker specialist Kim completed their training today by Teams
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| Kim in her training pod |
Can we help you to automate your asbestos consultancy? Get in touch for a free demo and discussion (UK or Aus/NZ).