More Alpha Tracker sales to UK asbestos consultancies

What a busy week for Alpha Tracker sales... and it is only Thursday lunchtime!

Welcome to the asbestos professionals at AMC Asbestos - great to have you on board.

Also a warm welcome to RSF Services - another asbestos consultancy choosing asbestos software Alpha Tracker to help them to streamline their admin.

US healthcare giant Humana pilots the Start Software-developed AllTold app

AllTold is a new app enabling senior citizens to tell their life story for family and friends.

AllTold brings generations together

Built by Start Software using the Alpha Anywhere development platform, AllTold is designed to bring generations together, using Android or Apple tablets to create an interactive record of a senior's life story for family and friends.

AllTold is the brainchild of two psychologists and Start Software's director Robin Bennett with the intention of helping older people with social isolation, loneliness and to strengthen memories.

US healthcare giant Humana has launched AllTold as a pilot in New Orleans and Start Software staff Robin and Tom have been working in the Humana wellness centre with new users of the software.  Tom was even on TV!

More asbestos consultancies in the UK and New Zealand switch to Alpha Tracker

We've had a busy week of orders with asbestos consultancies in the UK and New Zealand placing their orders for asbestos software Alpha Tracker.

Two factors are especially pleasing:

1. the companies are switching from other products - they have not enjoyed working with our competitors and have heard that our approach is better and our support is superior
   
2. we have not had to "sell" to these companies as asbestos surveyors working for them have given their personal recommendation instead.  Result!

Can we help your asbestos consultancy switch systems?  Do get in touch (UK/New Zealand).

Alpha Tracker Release 28 release notes are now available

Kim has finished the release notes for asbestos software Alpha Tracker Release 28 and these are now available on our website here:

Alpha Tracker Release 28 release notes

You can see a quick video overview of the GDPR features in Release 28 by clicking here.

Alpha Tracker features with Capital Environmental Services in Builders and Contractors magazine

Judy just sent this clipping over from our Adelaide office - a nice Alpha Tracker

feature in the latest copy of Builders and Contractors magazine alongside our asbestos consultant client Capital Environmental Services.

Give Leanne or Judy a call in our Adelaide Alpha Tracker office if you would like to know more.

Allium client St Austell Brewery adopts the Alpha Tracker Client Portal

It's lovely to read news stories about our clients' clients making full use of the Alpha Tracker asbestos software Client Portal.

Allium's client St Austell Brewery have started to use the asbestos management system and will be enjoying the many benefits it brings as Allium quote on their blog post:

"... operators of multi-site businesses are impressed with the user friendly interface, configurable compliance dashboard and “drag and drop” document storage capability. 

Our secure portal allows clients to keep all their asbestos information together in one easily accessible place, no more boxes of dusty folders in the store room! 

The system holds all surveys undertaken for a client, generates photo registers, manages re-inspection schedules and clearly shows which premises are compliant and which have issues using a colour coded status board."

Are you making the most of the Alpha Tracker Client Portal? Get in touch if you want to know more!

Are these the oldest Tracker Mobile handsets in the UK?!

One of our Tracker asbestos software clients has just updated to the latest Alpha Tracker cloud-based asbestos system.

Like most of our customers, they have been using our systems for years.  In fact, lots of years... so when they upgraded to Alpha Tracker they also took the opportunity to get new Android tablets to use with our Tracker Mobile site asbestos data collection system. 

Their old handsets were so old, so I asked if we could have them for our mini-museum of kit here in the office... and here they are!!

Were these the oldest Tracker Mobile handsets in the UK?

I think these units are 10+ years old... can you beat that??

Support performance during May 2018

We had another busy month on our support desk (providing support to our Alpha Tracker asbestos software users and customers with a variety of other software systems we have built).

In total, we answered 516 calls over the month.  94% of the high priority calls taken were resolved within 2 hours and 80% of all calls were resolved within the timescale agreed with the caller.

That's a dip in performance compared to recent months reflecting some changes in staffing on the support desk perhaps?

We are about to introduce an extra "self help" option which will assist newer users with some of the common queries in particular.  Let's see how that affects our stats in the coming months.

(you can view other blog posts about our support performance by clicking here)

Heart of Wales Property Services go live with asbestos software Alpha Tracker

The asbestos professionals at Heart of Wales Property Services (HOWPS), a joint venture between Powys County Council and Kier Group, have just switched to asbestos system Alpha Tracker.

HOWPS are responsible for a huge portfolio of property and needed a more efficient way of managing the asbestos within buildings for property owners and tenants.

We are delighted to be working with HOWPS and look forward to a long working relationship.

Here are some of the photos that Kim (our Alpha Tracker trainer) took on the training day.