ABP go live with Alpha Tracker

ABP Associates is a family run asbestos and environmental consultancy based in Southampton. Trading from 2000, the company has steadily grown and now employs 25 specialist professional staff.  We were on site this week with ABP to train their asbestos surveyors to use Alpha Tracker and Tracker Mobile - here are some of the photos from the training day:

ABP surveyors getting their first taste of electronic surveying

No-one likes to be in the classroom! Tracker Mobile training is quick at least

ABP's impressive HQ

Cube Environment go live with Alpha Tracker

Welcome to Cube Environmental, our newest Alpha Tracker asbestos and environmental consultancy.

Cube have over 20 years combined experience within the asbestos consultancy industry gaining a recognition for an attention to detail and an ability to demonstrate clearly defined safe methods of work. They provide fast, definitive asbestos records which will ensure the most effective Asbestos management programmes available.

All of their personnel hold the necessary vocational P402 qualification and building surveys and bulk sampling for asbestos and all works are carried out in accordance with HSG264: asbestos: the survey guide and the control of asbestos regulation 2012.

It was a pleasure to meet the Cube staff this week and we look forward to a long working relationship with them.

A Cube Environmental surveyor getting to grips with Tracker Mobile

Some staff have a knack for learning new skills - Rachael certainly does!

Kim showing the asbestos lab team how Alpha Tracker will work for them

One of the Cube Environmental fleet of vehicles

Post code lookup in Alpha Tracker

Thanks to our awesome software developer Tom, it looks like we'll have post code lookups working in our asbestos software Alpha Tracker in this month's release!  This means that admin staff booking in client names and addresses or site details for asbestos reports will be able to type just the post code and Alpha Tracker will then list all addresses automatically.

Keep an eye on the blog and we'll let you know if we get the coding done in time for the July update.

Tracker/Alpha Tracker Newsletter

We've just sent the latest newsletter with the Tracker Top 3 news items for June:



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Alpha Tracker Document Maker update released (v1.4.545 SVN102)

The latest update to our document maker module is now available for download.

Alpha Tracker Document Maker is the component in our asbestos software Alpha Tracker which produces asbestos reports and other documents.

The latest version, v1.4.545 SVN102, is fully compatible with the latest versions of Alpha Tracker including our new feature whereby the name of the folder where drawings and plans are stored can be changed in a system setting.

If you need help to download and install the update, please do contact our 24x7 support desk on 0845 612 2402.

Start Software Support Stats - June 2015

After our big improvement in May (see http://robinbennett.blogspot.com/2015/06/start-software-support-stats-big.html) we're pleased to see the good performance continue last month.

Here are June's stats showing that nearly 93% of high priority queries were resolved on time:

Start Software Support Desk performance - June 2015

You can also see we took 524 calls last month from our customers - the busiest month this year.