Automatically applied Windows Updates from Microsoft have caused problems across the globe this week, and some Alpha Tracker users have also been affected.
Two security patches from Microsoft were released this week and have been automatically applied to many servers. Once installed, the web server software which powers asbestos software Alpha Tracker either won't restart or will restart but then fail after a short time in use.
Our support desk became aware of the issue yesterday morning and quickly established that the Windows Updates were the root cause of the issue. We are resolving the issue as it arises and contacting IT support companies who service our clients' systems so that everyone is aware of the problem and how to fix it.
We are sorry that these updates from Microsoft have caused issues for our clients. Generally speaking, these server updates from Microsoft are a really good thing (providing security and performance improvements, generally) but occasionally they do go wrong. Hopefully we won't have another occurrence like this in a long time!
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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