About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

93% of high priority calls resolved within 2 hours - good result for June 2019

Our support desk (supporting asbestos software Alpha Tracker as well as our other software systems) has had a good June.

They took a total of 616 calls from our clients, and nearly 93% of the urgent calls were resolved within 2 hours. That's a very impressive result.

The trend is pretty static as you can see:


The breakdown of call type might surprise you - most are questions relating to asbestos data collected by surveyors on site - we answer an awful lot of "how do a categorise what I'm seeing" questions...



The second biggest category is "Change request" where asbestos specialist users are asking for new features within Alpha Tracker itself.  If you want a new feature in our software, please do get in touch!

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