About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Mixed performance on our Support Desk in October

Our Alpha Tracker Support Desk has returned a mixed set of results for October 2018.

On the positive side, we solved 95% of high priority customer issues within 2 hours.  That's pretty amazing.

On the negative side, our performance for resolving lower priority problems within the timescales set by our customers dropped to 81%, the lowest it has been for a year.  I suppose that's still pretty good... but not as good as we aspire to!

Our Support Desk stats over the last 12 months or so

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