Support desk stats for June 2017

The Start Software support team worked hard in June to improve their support stats (see May's disappointing results here) but it was another tough month:

Month	In time (%)	In time (H) (%)	In time (total)	In time (H) (total)	Total solved
2017-06	84.71	89.73	432	131	510
2017-05	80.66	90.45	463	142	574
2017-04	92.89	97.40	470	150	506
2017-03	88.45	94.36	605	184	684
2017-02	88.70	95.33	424	102	478
2017-01	92.00	92.41	414	73	450
			2808	782	3202

The overall % is up 4 points meaning that 84% of all calls logged were resolved within the timeframe set by our customers but the score for high priority calls was actually slightly down (to 89%).  This means that our response to urgent calls has dropped below 90% for the first time in a long time.

More hard-scratching required by the support desk supervisors I think to get a better set of results for July.