About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Start Software Support Stats - January 2015

We improved our support desk stats slightly last month after a very difficult December.

We resolved nearly 92% of high priority calls on time in January and nearly 90% of all calls. That's not a bad effort considering we took 512 calls together!

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2015-01
89.26
91.74
457
100
512
2014-12
86.78
89.11
361
90
416
2014-11
88.76
95.73
442
112
498
2014-10
83.24
91.19
467
176
561
2014-09
93.72
95.29
448
162
478
2014-08
90.57
94.30
413
149
456
 
 
 
2588
789
2921


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