About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Start Software's support stats for September 2014

Congratulations to the support team - our call stats this month are really first class.


September's support stats at Start Software - the best month in a year
This month more than 95% of the 162 high priority support calls received were resolved in the time frame requested by our clients - that's our best performance for a year.

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2014-09
93.72
95.29
448
162
478
2014-08
90.57
94.30
413
149
456
2014-07
88.60
91.32
513
200
579
2014-06
91.57
96.22
456
178
498
2014-05
87.99
91.61
403
142
458
2014-04
88.86
88.41
375
122
422
 
 
 
2608
953
2891

Overall, 448 out of 478 problems and questions logged by the support desk were resolved on time - that's quite a feat!

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