Our support desk has had another good month solving 94% of urgent queries in the time-frames set by our customers:
|
Month
|
In
time (%)
|
In
time (H) (%)
|
In
time (total)
|
In
time (H) (total)
|
Total
solved
|
|
2014-08
|
90.57
|
94.30
|
413
|
149
|
456
|
|
2014-07
|
88.60
|
91.32
|
513
|
200
|
579
|
|
2014-06
|
91.57
|
96.22
|
456
|
178
|
498
|
|
2014-05
|
87.99
|
91.61
|
403
|
142
|
458
|
|
2014-04
|
88.86
|
88.41
|
375
|
122
|
422
|
|
2014-03
|
85.65
|
82.35
|
358
|
140
|
418
|
|
|
|
|
2518
|
931
|
2831
|
The success rate for less urgent calls was also good at 90% this month.
The following graph shows that the trend continues to improve:
 |
| Our support stats continue to improve month-on-month |
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