We've just taken our 10,000th call from customers!
We log all calls from customers whether they are requesting assistance or reporting a problem, and since starting our call-logging system back in 2003 we've taken and logged 10,000 in total.
Our quality management systems (which enables us to be ISO9001 and AccredIT certified) require us to manage each call professionally and according to the timetables and service levels agreed with our customers and this area of our business is something we're very proud of.
We've sent a small present to the company who made the special call so keep an eye on the post in case it was you!
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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