We are getting one or two reports that the newer "Android" phones and tablets are saving photos at very large file sizes, and this is causing two issues:
1 the sessions can appear to be "stuck" on the phones once the photo has been saved with the rest of the surveying data
2 sending the data in at the end of the survey or end of the day is taking much longer than normal.
We recommend that the cameras are set at the desired resolution (we suggest "low" or "medium", no more than 3 mega pixel) before the surveyors take their photos - and that surveyors are reminded that this is important.
Any questions, please do call in on the support line 0845 612 2402.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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