About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support Desk performance for the last six months (June - November 2025)

Our Support Desk has had another busy period and the team continues to work hard to keep responses quick and solutions on track. Here is the latest six month snapshot of how we have been doing.

We track two key measures:

  • tickets solved within our target time (the yellow line)
  • high priority tickets solved within target (the blue line)
Support Desk - June to November 2025

Here are the headline figures:

November 2025

  • 91.97% of tickets solved in time
  • 99.37% of high priority tickets solved in time - this might be a record!
  • 809 tickets solved in total

October 2025

  • 92.40% in time
  • 97.16% of high priority in time
  • 947 tickets solved

September 2025

  • 94.20% in time
  • 98.38% of high priority in time
  • 879 tickets solved

August 2025

  • 90.97% in time
  • 97.08% of high priority in time
  • 831 tickets solved

July 2025

  • 91.40% in time
  • 97.88% of high priority in time
  • 977 tickets solved

June 2025

  • 90.45% in time
  • 97.40% of high priority in time
  • 838 tickets solved

Overall, performance has stayed consistently strong, especially for high priority issues where the team is regularly clearing more than 97 percent within the SLA window.

Thank you to every client who has contacted the helpdesk this year.  If you ever need support with Alpha Tracker or any of our other systems, you can reach the team through the Support Portal or by emailing us at any time.

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