We can now offer 24 x 7 support cover to our customers.
Our standard support service (documented here http://start-software.com/about-us/legal/support-maintenance/) guarantees that we will always answer in person between 08:30 and 17:30 Monday to Friday (excluding bank holidays).
We can now offer a 24 x 7 telephone service for an additional £247/quarter (ie £82.33/month on top of the standard support contract charges).
If you subscribe to this service you will be able to speak to our call handlers at any time and you will always be answered in person. The details of your problem will be recorded on our systems and - if urgent - your call will be passed to a member of the standby support team. The normal response and resolution times apply.
Many of our customers are now working internationally and need to operate outside of GMT and so if this applies to you, get in touch and we can set up your subscription to our 24x7 service.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Comments
Post a Comment