If you are an Alpha Legal subscriber who also uses the Legacy software from CTT Group, you will have received an email from CTT explaining an upcoming improvement to the service being provided.
A change is coming in May! |
Instead of requiring two subscriptions, one to Alpha Legal and another to CTT, from 1 May 2024 you will only need a Legacy subscription. Your Alpha Legal direct debit will be cancelled and, instead, your Legacy subscription will be increased by the same amount so that you don't need to make two payments each month.
At the same time, any unused Alpha Legal credits will be transferred to the equivalent number of Legacy credits (or higher) so that you can still request ID from Legacy without needing to buy credits within your Alpha Legal subscription.
Finally, you will also notice that the Alpha Legal service for Legacy software users will be rebranded as Legacy Portal. This change reflects the new Legacy Portal app and the close connection between our two companies.
Don't worry, there will no interruption in service. Our two companies are working closely together to make the transition seamless for you.
If you are concerned, or have any questions, you can contact CTT Group's partnership team via partnershipteam@ctt-group.co.uk. You can also call the Alpha Legal Help Desk on 0333 301 1010 or email help@alphalegal.co.uk.
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