Quality Manager Kim had an intensive day yesterday with our Lloyds' ISO9001:2008 assessor to review our compliance with this tough Quality standard.
I'm really pleased to announce that we passed the inspection day with 0 non-conformities identified, a real credit to Kim and the rest of the team here at Start Software.
We're now working on moving to ISO9001:2015, the latest standard, whilst also working towards our ISO27001 accreditation. As an aside, as far as I know we're still the only asbestos software company with this approach to Quality - it takes us time, energy and money to achieve the standards but it is worth it because of the service it enables us to provide to our clients.
For more info, see http://robinbennett.blogspot.co.uk/2015/10/iso90012008-inspection-visit-at-start.html and http://www.start-software.com/about-us/certifications/.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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