We've just analysed the support desk stats for August 2015 and our performance is down 10%.
It wasn't a particularly busy month (we took 464 calls in total) but we only solved 80% of calls in the time-scales requested by our customers rather than our typical 90%+.
We'll keep a close eye on this - was it just that we were stretched with many staff going on their summer holidays?
Watch out for an update next month when I hope and expect to be able to report better news.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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