We record and analyse all customer comments really carefully. Even if our ISO9001:2008 and AccredIT certifications didn't need us to to this (they both do!) it is vital to know what your customers think of the service you provide.
The positive comments we receive are especially rewarding, and this was a lovely one:
Start Software created a solution within Tracker for Bureau Veritas,
which matched our needs, but they also have worked continuously since our
Go-live to ensure that the product continues to meet our changing requirements.
The whole team at Start are a joy to work with and they never were too busy to
try and help resolve our issues.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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