We've just completed the work needed for a long-requested facility in Tracker - the option of saving Outlook emails into Tracker folders.
If you are trying to store all project- or client-related information in Tracker, the problem has always been "what do we do with information which has been emailed in?" It is possible to manually save emails into Tracker folders but that is a bit of a pain whereas a slick method might encourage staff to share information more readily.
The solution has been to develop a new button on the Tracker client and project forms which can "read" the currently open email in Tracker and save the contents directly to the relevant Tracker folder. It can even scan the whole of your Inbox looking for emails which mention Tracker project numbers, saving a batch of emails at one time.
If you would like this update (it is free of charge to all Tracker customers with an active support agreement) please contact Elaine at the office as usual.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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