Good news, we've had ISO 9001 re-inspection today and we've passed with no "non conformities" (great phrase that!).
We've made a big effort to keep our management system in order despite the difficult period we had during the recession and the very busy workload we've had since the autumn.
This review was to the new 9001:2008 standard and so we'll be updating our paperwork, web site etc as soon as we have the new certificate in our hands.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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