About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support desk performance in February 2021

Our support desk performance improved for urgent issues in February, back to a more normal 92% of calls being solved within 2 hours.  This is a significant improvement compared to January's performance.


We're continuing to monitor our performance when dealing with lower priority problems as 84% overall is not as good as we'd like.  Working from home is the key factor here - the support desk staff simply can't do their jobs as well when they are not sitting in the same location.  

Hopefully, we'll all be back to normal soon!

Month

In time (%)

In time (H) (%)

In time (total)

In time (H) (total)

Total solved

2021-02

85.92

92.31

470

96

547

2021-01

84.46

85.15

424

86

502

2020-12

83.47

95.24

313

100

375

2020-11

87.34

96.38

421

133

482

2020-10

83.23

86.51

392

109

471

Comments

Popular posts from this blog

Great customer feedback x 3!

Alpha Validator update released

Christmas Arrangements 2009

Blog Archive

Show more