Join Dan, Kim & Jack on Wednesday 28 August 2024 at noon for our free 20-minute webinar to introduce the new features in Alpha Tracker Release 41.
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| Join us on Wednesday |
It's as easy as clicking this link! https://us06web.zoom.us/j/88632075774
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Do you want to see changes in our Air Monitoring module? We want your feedback
Are you a user of our standard Air Monitoring module within Alpha Tracker and have ideas to improve and extend it?
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We're gathering feedback from all of our consultancy clients to gather a list of changes we should be making within Alpha Tracker Release 41.1.
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Please drop an email with your ideas to businessmanager@start-software.com or call us on 0333 301 1010.
Check out the Release Notes for Alpha Tracker Release 41
Kim has finished the Release Notes - all 32 pages! - and these are now available for Alpha Tracker Release 41.
Click here to read them: https://alpha-tracker.co.uk/latest-release
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| Click to see our Release Notes |
Here are the other ways you can explore the 500+ updates in this release:
• Watch the highlights video: https://youtu.be/ksfoPfQzdEg
• Read the blog: https://blog.start-software.com/2024/08/alpha-tracker-release-41-is-now.html
• Join the webinar on Wednesday 28th August at noon: https://us06web.zoom.us/j/88632075774.
The Alpha Tracker Mobile update will be hitting the app stores next week and will automatically update the devices used by your site staff.
Contact support (support@start-software.com) if you would like the update applied to your system and they will agree on a mutually convenient time.
Alpha Tracker Release 41 is now publicly available
Welcome to Release 41 of Alpha Tracker with 500+ new features, performance improvements and bug fixes for our wonderful family of asbestos, water hygiene and fire risk users.
Here's a YouTube video to introduce the top 10 features:
In summary, here are the most important changes you'll notice:
- Refreshed design
Cleaner, fresher, easier to use - Our platform has been re-engineered for better performance
Our biggest technical change yet, developed with our US software partners - Improvements to Single Sign-On (SSO)
More control and more flexibility if you use a Microsoft network at work - Auto-emailing for asbestos reports
A new feature that we have all been waiting for! - Auto-chasing quotations
This will save your salespeople a great deal of time and effort - Counts on Jotter and Forms
You'll know before you click whether there is anything to read/complete - Asbestos Appointments screen
The asbestos version of our Water Appointments screen - very useful! - Exports with files
Easier ways to export data alongside photos, reports, plans - Wallboard improvements
Functional and cosmetic improvements - Lab Sample Exchange
Watch out for more announcements including one or two surprises...
plus there is a new Alpha Tracker Mobile hitting the app stores next week.
You can read and download the Release Notes on our website and please do join our upcoming webinar on Wednesday 28 August at noon!
Here's the webinar link: https://us06web.zoom.us/j/88632075774
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| Join our webinar to learn more |
Nearly 900 tickets raised by our Support Desk in July 2024
Our Support Desk received 873 requests for assistance in July 2024, a really busy month. This reflects the number of new clients using our various software platforms including Alpha Tracker, Alpha Legal/Legacy Portal and ecoScribe.
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| We offer 24x7 personal support to our clients |
Here is a detailed breakdown over the last six months:
|
Month |
In
time (%) |
In
time (H) (%) |
In
time (total) |
In
time (H) (total) |
Total
solved |
|
2024-07 |
91.52 |
95.93 |
799 |
212 |
873 |
|
2024-06 |
89.62 |
95.42 |
656 |
229 |
732 |
|
2024-05 |
90.43 |
94.54 |
633 |
173 |
700 |
|
2024-04 |
92.17 |
96.35 |
765 |
185 |
830 |
|
2024-03 |
89.72 |
93.14 |
672 |
190 |
749 |
|
2024-02 |
91.87 |
95.38 |
655 |
165 |
713 |
|
|
|
|
4180 |
1154 |
4597 |
The good news is that nearly 96% of high-priority calls were responded to in the timeframe set by our clients, and 91.5% of all calls were also within our service standard. That's a really good achievement from Jamie, Zac, Lucas, Tina and the rest of the team.
Webinar recording published! Watch and see how to extract, export and create your own data reports from Alpha Tracker
Our latest Alpha Tracker Tips & Tricks webinar has been published on YouTube: https://youtu.be/tO8gDROjEm4
During the webinar, Robin, Zac & Dan show to:
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| Click to watch the webinar |
During the webinar, Robin, Zac & Dan show to:
- Run pre-built reports
- Extract and export data to Excel
- Create new data analysis reports, extracts and exports using the Alpha Query Writer.
If you've got any ideas for the next webinars, or want to watch previous ones, click here: https://alpha-tracker.co.uk/webinars.