Do you survey domestic properties? Fed up with absent tenants? Try our new texts and mobile confirmation screens

We've been talking to our Alpha Tracker asbestos consultancy clients and working on the biggest problems they face.

Domestic surveying is all about throughput and making sure that aborted visits are kept to an absolute minimum.  So we've been building additional features into Alpha Tracker to help you to keep these wasted slots to an absolute minimum.

First off the block is a new facility to ask tenants to confirm that their appointment is OK and to automatically offer alternative appointments if it isn't.  This feature is in addition to our automatic text reminders which already remind tenants of upcoming visits to their properties. 

Here's an example of the confirmation on the tenant's mobile:

(do ignore the references to Start Software - the text and mobile screen have your client's logo and name, typically that of a housing association or council)

Interested in finding out more?  Contact Robin for a discussion.

More Tracker Dashboard updates on the way

We've got another Tracker Dashboard update in beta test.

This time, we've added the facility to "cc" people who will be interested in receiving the emailed dashboard.  We've also added a new "split" option to allow tables to be broken into sub-tables - useful when grouping dashboards by (eg) staff member, client, or day-of-the-week.

Here's an example of a dashboard split by day:

A dashboard email where the information is split into sub-tables by day

Harratts Legal Services processes the 10,000th client in Alpha Legal

Congratulations to Harratts Legal Services for processing the 10,000th client in Alpha Legal!

We sent director Scott a box of wine to mark the occasion.

Scott Harratt and his gift from Alpha Legal

Harratts Legal Services use Alpha Legal to request and process ID documents from their clients.  Harratts work with CTT Group and CTT's Legacy software to take instructions from their clients and to create legal documents including Wills and Trusts.

The latest version of CTT Legacy also allows the Harratts Legal Services consultants to share documents securely and send documents for e-signature.

If we can help your legal services business to communicate easily, safely and securely with your clients, get in touch or register on the Alpha Legal site - risk free - here. 

Quick Start tile #3 - "Share Document for Signing". Quickest e-signature platform on the market!

Forget printing.  Forget the envelope & stamp.  Forget postal delays or lost or missing documents.  Alpha Legal's e-signature feature gives you everything you need.

We think this is the quickest (slickest!) e-signature platform around!

Securely send a document for e-signature to your client in about 60 seconds and with just 4 simple steps:

1. Click "Share Document for Signing"
   
   
2. Enter your client's details
   
   
3. Drag & drop your PDF(s)
   
   
4. Choose how you want the signature(s) to be captured.

Start Software (Alpha Tracker) at the Contamination Show, NEC

It's always good to meet up with clients, business partners and old friends at the annual Contamination Expo where Alpha Tracker always makes an appearance.

Robin & Kim in the hazardous materials hall

Kim & Robin had a whistle-stop whizz around every stand yesterday (or, so it felt!) sharing information about our asbestos software and our plans.

We met up with Mark from Asbestoprobe to discuss their latest developments.  We are Asbestoprobe's software partners and we plan to link their innovative handheld asbestos detection device with Tracker Mobile, our on-site asbestos data collection platform.

Mark and Kim discussing the Asbestoprobe latest developments

Software panel at our partners CTT Group (Countrywide Tax & Trust) - Alpha Legal was a hot topic!

I really enjoy being involved in the regular software panels that CTT Group (formally Countrywide Tax & Trust) host for their key consultants and business partners.

Alpha Legal was on the agenda - 100s of CTT consultants use Alpha Legal to communicate securely with their clients - and I showed some of the latest changes as well as shared news of what's coming next.

Not a great selfie - I managed to cut off Mickey from the CTT Legacy software team and also CTT director Andrew but at least I captured a flavour of the meeting!

Alpha Legal (Start Software) at the CTT Legacy software panel

Patched! Video uploading is working again on iOS 15 (Apple) iPhones & iPads

We've deployed a patch to Alpha Legal so that clients with Apple devices running iOS 15 will be able to upload videos again.  See this blog post https://blog.start-software.com/2021/09/sorry-apple-upgrade-today-ios-15-has.html for details of the problem.

(OK, so it is not that exciting, but at least we've solved the problem!)

The patch we've put in place for uploading videos on Apple devices will give a slightly different experience to clients, but it will be fine until a long-term fix is in place.  We'll update Alpha Legal again shortly with that long-term fix.