Our Support Desk team solved 881 support requests during September 2026. This represents a return to typical volume following the quieter month of August, and is consistent with the number of tickets resolved in the same period last year.
Across the Start Software product family—including Alpha Tracker, Greenfield, and ecoScribe—we completed 89.78% of all requests within their target response and resolution times. For high-priority requests, this figure was 94.19%.
Our year-to-date performance is as follows:
- 8,076 total requests solved.
- 7,433 completed within target response and resolution times.
- 1,423 high-priority requests completed within target times.
Compared with August, the team handled a significantly higher workload, resolving 141 more requests than the previous month. Despite this increase in volume, our efficiency improved, with the percentage of requests completed on time rising from 87.28% to 89.78%.
The majority of requests this month related to Alpha Tracker, which accounted for 629 of the solved tickets. We also saw steady activity across our other products, including Greenfield. From a regional perspective, the UK desk handled 695 requests, while our Australia and New Zealand teams resolved 174.
The most common themes for support this month involved data queries and server disk space management. We have also focused on document production queries and addressing software bugs identified during use. Our team added 13 new articles to the knowledge base this month to assist with self-service and identified 106 further opportunities to improve our documentation and automated help systems.
We would like to thank our Support Desk team for their hard work during a busy month and our customers for their continued feedback and cooperation.
If you require technical assistance, please contact the Support Desk in the usual way or visit our support page: Start Software support.
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