About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Call volumes to our Support Desk are coming down. November tickets were 23% fewer than October

Ticket numbers are finally dropping on our Support Desk.  In November, we received 896 calls for help, down 23% compared to October.

ChatGPT invented the image - it's getting better!

Why the reduced number?  Our new clients have now settled into their routines and so the number of "how do I?" calls has dropped considerably.  We've also been focused on performance for a number of clients, changing our cloud setups so that documents produce more quickly and system response is better.

Response times were good, too, with 19 out of 20 calls being resolved in the timescale needed by the caller.

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