About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Nearly 900 tickets raised by our Support Desk in July 2024

Our Support Desk received 873 requests for assistance in July 2024, a really busy month.  This reflects the number of new clients using our various software platforms including Alpha Tracker, Alpha Legal/Legacy Portal and ecoScribe.

We offer 24x7 personal support to our clients

Here is a detailed breakdown over the last six months:

Month

In time (%)

In time (H) (%)

In time (total)

In time (H) (total)

Total solved

2024-07

91.52

95.93

799

212

873

2024-06

89.62

95.42

656

229

732

2024-05

90.43

94.54

633

173

700

2024-04

92.17

96.35

765

185

830

2024-03

89.72

93.14

672

190

749

2024-02

91.87

95.38

655

165

713

 

 

 

4180

1154

4597

The good news is that nearly 96% of high-priority calls were responded to in the timeframe set by our clients, and 91.5% of all calls were also within our service standard.  That's a really good achievement from Jamie, Zac, Lucas, Tina and the rest of the team.


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