August's support stats at Start Software - 1% off being perfect!

During August, nearly 99% of high priority calls were resolved on time by our hard-working support staff.  What a fantastic achievement considering that we were in the holiday season.

nearly 99% of urgent calls were resolved in time in August 2016

Looking at all calls (including medium and low priority), more than 9 out of every 10 calls were sorted on time which meets our published targets.

Congratulations Jack and Oliver especially for having such a good month.

Latest beta release of asbestos software Alpha Tracker now available - with video feature!

Beta 2 of Alpha Tracker Release 22 is now ready for our beta testers to download and install.

This release enables our new video feature built in to the Alpha Tracker app so that asbestos surveyors can record video clips to bring particular issues to the attention of your customers.  Nice!

Alpha Tracker Release 22 beta 3 released

Our beta testers will be busy this week!  We've just released the latest beta version of our asbestos software Alpha Tracker to download and test.

If you would like to be a beta tester of our desktop asbestos software or our new Android and iOS (Apple) app, get in touch.

Preparations are underway for our 10 year anniversary!

Start Software will be 10 years old next month.  How time flies when you're having fun!

We're making preparations now for a celebration or two and we'll be giving our customers some "thank you" gifts including some very special ones for client swho have been with us since day 1 (20 September 2006!).

New Tracker and Alpha Tracker modules are available

We've updated asbestos software modules Tracker Upload Manager and AlphaValidator.

Both have a number of new features and performance improvements.

Get in touch with the support desk for more information or if you need help to update your system.

Start Software's Robin Bennett to feature at the 2016 Alpha DevCon

The Alpha Software DevCon agenda has been announced and we're delighted to be presenting a technical session with the Boston team: http://www.alphasoftware.com/devcon2016/images/DevCon-Agenda.pdf

If you've not yet registered for the DevCon you should do so quickly... seats are running out!

Alpha Anywhere development team boost at Start Software

Following the recruitment of Oliver Jones (see http://robinbennett.blogspot.co.uk/2016/08/oliver-joins-start-software-team.html) we're really pleased to introduce another Alpha developer to our team - Ferry Kurniawan.

Ferry joins the Start Software Alpha Anywhere development team

Welcome Ferry!