Asbestos surveyors AMS-NW go live with Alpha Tracker

Asbestos surveyors AMS-NW have received their training today for Alpha Tracker, our web-based system for asbestos surveying consultancies.

AMS-NW's web site at ams-nw.co.uk

AMS-NW provide all aspects of asbestos management planning, surveying and asbestos removal services throughout the UK from their base in the North West.  By switching from a paperwork system to surveying on iPad Mini handhelds and accessing Alpha Tracker through a web browser from any Internet-connected PC, they will save hundreds of hours of admin each year.

Alpha Tracker runs completely within a web browser, enabling the AMS-NW admin staff to:

• access their client database
• create quotations and process orders
• book in survey projects and other jobs
• schedule work in the integrated diary
• check the data and photos transmitted from Tracker Mobile
• enter the lab results
• produce the report in Word - with one click!

Alpha Tracker is available now from Start Software and is the latest generation of the company's long line of asbestos surveying products.

Brett and Becky from AMS-NW receive their training

AMS-NW check Alpha Tracker online

Tracker Upload Manager v1.0.65 available

Tracker Upload Manager (TUM) v1.0.65 has gone through testing and is now available for installation at client sites.

Tracker Upload Manager v1.0.65 SVN8

This version of TUM has a new option to enable it to do all Tracker photo processing - essential if you are using Alpha Tracker and beneficial if you are using Tracker as it reduces the amount of work that Tracker has to do when "Process PDA Data" is clicked.

Please contact the office if you would like this update.

24 x 7 Support now available from Start Software

We can now offer 24 x 7 support cover to our customers.

Our standard support service (documented here http://start-software.com/about-us/legal/support-maintenance/) guarantees that we will always answer in person between 08:30 and 17:30 Monday to Friday (excluding bank holidays).

We can now offer a 24 x 7 telephone service for an additional £247/quarter (ie £82.33/month on top of the standard support contract charges). 

If you subscribe to this service you will be able to speak to our call handlers at any time and you will always be answered in person.  The details of your problem will be recorded on our systems and - if urgent - your call will be passed to a member of the standby support team.  The normal response and resolution times apply.

Many of our customers are now working internationally and need to operate outside of GMT and so if this applies to you, get in touch and we can set up your subscription to our 24x7 service.

Prestige retailer enjoying their web-based asbestos system from Start Software

We've just completed a web-based asbestos register system for one the UK's most prestigious retailers.

This the first version we have developed in Alpha Five v11 and the customer is really pleased with the end result - it is fast, easy to use and very flexible.

Instant access to the asbestos register

Drill down to see more info

Photos visible in high resolution

View listings of plans and other documents

Click to view plans as PDFs

** SNOW DISRUPTION 22/3/2013 **

Some members of staff have not been able to reach our offices today so please bear with us if you find that our support service is not as responsive as normal.

Our call handlers are working normally so please log calls on 0845 612 2402 and we will get back to you as soon as we are able.

Many thanks for your understanding.

Surveying software on the Android Samsung Galaxy Camera

We've been experimenting with our asbestos surveying software - Tracker Mobile - and our legionella data capture and other systems running directly on the excellent Samsung Galaxy Camera.

Everything runs really smoothly - you get the best of a fast data capture device with a 5" screen together with an excellent camera with a 21x optical zoom and flash for those awkward shots.

Here is our programmer Dan modelling the camera and our software (based on Mobile Data Studio from our partners CreativityCorp).

Big touchscreen

Clear viewfinder, even in daylight

Turn it over and it works just like a smartphone

21x optical zoom for distant shots

Upload data via mobile phone SIM card or WiFi

It's all about "4" this week! Samsung launches the Galaxy S4

Samsung launched their new Galaxy S4 smartphone last night at the Radio City Music Hall with a whole raft of new features including "smart scroll" and "smart pause" which enable you to control your phone just by looking at it.

Also launched yesterday was our "4" offer for discounted programming time with not quite the marketing budget or razzmatazz!

• 443 - 4 programming days for the price of 3
• 845 - 8 programming days for the price of 5!

You need to place your order in March 2013 (see this blog for full conditions) so contact Robin now to reserve your discounted time and make your IT budget go further.