About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

701 calls taken in May by our Support Team. Steady month

Our fabulous support team took 701 calls from clients in May 2024.

We've been analysing the reasons why people have needed to speak to us.  The most common are:

  • "data queries" - questions about information within a system and how to process it (18%)
  • "change requests" - callers asking for new software features or changes to existing ones (6%)
  • "technical/server support" - clients calling us because they don't have their own IT support (5%). 
Most calls turn into "tickets", our means to track issues.  Overall, we solved 94% of high-priority tickets within 2 hours - a good result.

We blog every month to show the performance of our support desk because we want to be completely transparent and open with our clients and prospective customers.  Hope this information is useful!

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