tag:blogger.com,1999:blog-37817556123788217892024-03-18T09:48:45.847+00:00The Start Software blog - Alpha Tracker, Alpha Legal, Alpha Anywhere and moreThanks for visiting our Start Software blog.
Follow the blog to keep in touch with news and developments from Start Software, the developers of Alpha Tracker, Alpha Legal and more!Robin Bennett at Start Softwarehttp://www.blogger.com/profile/09959939846520048103noreply@blogger.comBlogger1859125tag:blogger.com,1999:blog-3781755612378821789.post-60280784492677852162024-03-15T17:48:00.001+00:002024-03-15T17:48:15.745+00:00We should all know the name Nellie Kershaw<p><a href="https://en.wikipedia.org/wiki/Nellie_Kershaw">Nellie Kershaw</a> was the first person to die of asbestos-related disease - or at least the first person to have that cause officially recognised. Nellie worked in an asbestos mill, spinning fibres into yarn, and was exposed daily to asbestos-containing fibres. She was only 33 when she died, and we mark her death this week because that was exactly 100 years ago.</p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgHnCKXZq0mG76kOh0vNXd0DV4utGhbth8mu87ohjoS5jsZjTcc7lNCHC5Pk3_Goqj8f7WmptC_ST2hw3-lrYtBYCiJNuxB1skTr2hSXiQ_HT3B9sZljEdthihjnDRk7syseOdobL5u90Fp8T7v1_1kivAvNvpFYWsUnPJ1tlT-InSMO-crvQ3Wfqojg48/s367/Nellie_Kershaw.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="367" data-original-width="260" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgHnCKXZq0mG76kOh0vNXd0DV4utGhbth8mu87ohjoS5jsZjTcc7lNCHC5Pk3_Goqj8f7WmptC_ST2hw3-lrYtBYCiJNuxB1skTr2hSXiQ_HT3B9sZljEdthihjnDRk7syseOdobL5u90Fp8T7v1_1kivAvNvpFYWsUnPJ1tlT-InSMO-crvQ3Wfqojg48/w284-h400/Nellie_Kershaw.jpg" width="284" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">It is exactly 100 years since Nellie Kershaw died of asbestos-related disease</td></tr></tbody></table><p>The inquest into Nellie's death led to the publication of the first Asbestos Industry Regulations, in 1931. It seems extraordinary that the number of asbestos-related deaths is still <i>increasing </i>year-on-year - a reminder to us all of the importance of the work we do in the asbestos management industry.</p><p><br /></p>Robin Bennett at Start Softwarehttp://www.blogger.com/profile/09959939846520048103noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-12697191732788892632024-03-11T16:57:00.004+00:002024-03-11T16:57:33.481+00:00Apologies for the brief system outage on Friday 8 March. All services were back to normal by 18:30We had some issues with system speed and availability on the Alpha Legal site on Friday 8 March between 16:00 and 18:30. We are sorry about these technical issues which affected some clients and the completion of ID requests.<div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilfqgT1driSfXabDJr5wRRq-JUVMGu2rnTAbzChxVW-7rExU_liLOrbLfQzG-MfENTEwS_xMlODg4g3Ds-bKDgMfBqeGhoAqruNnNbVS3-hXXxKnJzrQFsWhso2SsNcYBsoopuj8oYJQCQH5qJjotB6iFj6_sLL-PFjXGMTWBqJNix3YUcT37fVPFd0jLA/s4012/shutterstock_168318926.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="2675" data-original-width="4012" height="266" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilfqgT1driSfXabDJr5wRRq-JUVMGu2rnTAbzChxVW-7rExU_liLOrbLfQzG-MfENTEwS_xMlODg4g3Ds-bKDgMfBqeGhoAqruNnNbVS3-hXXxKnJzrQFsWhso2SsNcYBsoopuj8oYJQCQH5qJjotB6iFj6_sLL-PFjXGMTWBqJNix3YUcT37fVPFd0jLA/w400-h266/shutterstock_168318926.jpg" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">We're sorry for the brief system outage</td></tr></tbody></table><br /><div>The issues were fully resolved on Friday and we have taken additional steps to increase system resilience. If you have any concerns, or want to discuss this incident in more detail, do <a href="https://www.alphalegal.co.uk/contact">get in touch</a>.</div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-73592487382680736292024-03-11T07:56:00.000+00:002024-03-11T07:56:10.814+00:00Start Software app "OnTimeCare" features as one of the "5 Great Apps" <p><a href="https://www.alphasoftware.com/">Alpha Software</a> has published a <a href="https://www.youtube.com/watch?v=mwOleCEGtJM">"5 Great Apps" video</a>, and <b>OnTimeCare</b>, an <a href="https://start-software.com/alpha-software">Alpha Anywhere application built by Start Software</a> for New York-based <a href="https://patientinnovations.com/">Patient Innovations</a> has featured at position #2.</p><p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEgYc-8_4YwRfVOJteaifpFLzuuKshuNHu-jWaqwp5v7UKDMBj6taZSzpN7jkbyhCoFher-0UPA_daV8mPOLnyumtfUM0SZd-tJ_qTJTGOcWr5P1DXZkuASRxr6Rie8KGe0_3o28QQjnDPF-qCGWbnFyqqjS_C0LAqOal5zkNeyIU7t2g--IAjYorBX6nCjK" style="margin-left: auto; margin-right: auto;"><img alt="" data-original-height="554" data-original-width="981" height="226" src="https://blogger.googleusercontent.com/img/a/AVvXsEgYc-8_4YwRfVOJteaifpFLzuuKshuNHu-jWaqwp5v7UKDMBj6taZSzpN7jkbyhCoFher-0UPA_daV8mPOLnyumtfUM0SZd-tJ_qTJTGOcWr5P1DXZkuASRxr6Rie8KGe0_3o28QQjnDPF-qCGWbnFyqqjS_C0LAqOal5zkNeyIU7t2g--IAjYorBX6nCjK=w400-h226" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">OnTimeCare ranks #2 in Alpha Software's "5 Great Apps" list</td></tr></tbody></table><br />OnTimeCare is a complex, feature-rich application for the US healthcare industry. It uses innovative algorithms to reduce waiting time across health centre settings, for patients and healthcare staff alike.</p><p>The user interface for OnTimeCare makes it easy for staff to monitor and manage flow to reduce wasted time and minimise frustration, maximising treatment times and provider revenue. It has a sophisticated booking engine which predicts no-shows and habitually-late arrivers, automating reminders and even filling late-availability appointments with standby patients.</p><div class="separator" style="clear: both; text-align: center;"><iframe allowfullscreen="" class="BLOG_video_class" height="324" src="https://www.youtube.com/embed/mwOleCEGtJM" width="486" youtube-src-id="mwOleCEGtJM"></iframe></div><p>Watch Alpha's "<a href="https://www.youtube.com/watch?v=mwOleCEGtJM">5 Great Apps</a>" video and see what apps are possible using <a href="https://www.alphasoftware.com/">Alpha Software's software development platforms</a>. And do contact us for help - we're Alpha Software's Professional Partners and can offer a range of <a href="https://start-software.com/alpha-software">mentoring, consultancy and troubleshooting services for the Alpha developer community</a>.</p>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-73729172081641561772024-03-08T09:44:00.004+00:002024-03-08T12:07:54.114+00:00Two Alpha Tracker orders to end a busy week of demos and discussionsTwo environmental consultancies have placed orders for <a href="https://alpha-tracker.co.uk/">Alpha Tracker</a> this week. Both are switching from other systems and so we're especially pleased to be welcoming them to the Alpha Tracker family.<div><br /></div><div><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEgeffkbzm-kOLC6TuoWIUar7-LYZGvCSK7yH7wIzOWTbrdnKVJiW-apupFHamr0CHzzo8kIzvdO6DfQymQS_RNlKGaHokv5J57mSyd6vnpGc7cPiSJ3FRaEn3VT9jmegu7Tbjbu7fXAkm0fZjbCvL__Iu44sYp4UJw4leSQkREZepewxbqXJaBFHRtbgUj-" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="" data-original-height="1427" data-original-width="2028" height="225" src="https://blogger.googleusercontent.com/img/a/AVvXsEgeffkbzm-kOLC6TuoWIUar7-LYZGvCSK7yH7wIzOWTbrdnKVJiW-apupFHamr0CHzzo8kIzvdO6DfQymQS_RNlKGaHokv5J57mSyd6vnpGc7cPiSJ3FRaEn3VT9jmegu7Tbjbu7fXAkm0fZjbCvL__Iu44sYp4UJw4leSQkREZepewxbqXJaBFHRtbgUj-" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Two more consultancies are joining Alpha Tracker</td></tr></tbody></table><div>The first switcher is a large consultancy specialising in asbestos, and so they are looking forward to using the <a href="https://alpha-tracker.co.uk/asbestos">specialist asbestos features available in Alpha Tracker</a>. They work nationwide and have a large number of site staff working across a range of properties, from domestic to commercial.</div><div><br /></div><div>The second new Alpha Tracker users focuses on fire and water services, with some asbestos work alongside.</div><div><br /></div><div>We still have space for one more implementation before the summer, so do <a href="https://alpha-tracker.co.uk/">get in touch</a> if we can help <i>your</i> <a href="https://alpha-tracker.co.uk/">asbestos, fire or water consultancy to switch to Alpha Tracker</a>.</div></div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-3864090713136427202024-03-07T15:32:00.003+00:002024-03-07T15:32:19.054+00:00Catherine & Kieran have successfully negotiated our ISO9001 and ISO27001 audits. Well done to them and our team!Project Manager Catherine and consultant Kieran have just been told that our Quality (ISO9001) and Information Security (ISO27001) audits were successful. That's quite an achievement, not least because we've restructured our business since the last auditor visits and made several changes to our processes.<div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiHkL_q4x43rRhGMZLMhzegN0F6gFmgmD0go0OiVlSTL2fcQVLDNMHEPqV2HTAMX1dePTd_KM5VzW-DwRkgql4aWfwKJB2Vw2_9-xeFfyrUWKI01Vrzcg0eODY2JN29lcAbM2K6KpQ_pT7ZnzDX6IhOCtxZ1BN4MQtoHg1Jn2BsMm-CgLdnoFfekHJwbNZx/s3840/DSCF0526.JPG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="3840" data-original-width="2560" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiHkL_q4x43rRhGMZLMhzegN0F6gFmgmD0go0OiVlSTL2fcQVLDNMHEPqV2HTAMX1dePTd_KM5VzW-DwRkgql4aWfwKJB2Vw2_9-xeFfyrUWKI01Vrzcg0eODY2JN29lcAbM2K6KpQ_pT7ZnzDX6IhOCtxZ1BN4MQtoHg1Jn2BsMm-CgLdnoFfekHJwbNZx/w266-h400/DSCF0526.JPG" width="266" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Catherine (front) and some of the team behind her - literally and metaphorically!</td></tr></tbody></table><br /><div>Well done Catherine and thanks to Kieran for his expertise and input. You can download and verify our certifications (and our insurance policies and other legal documents) here: <a href="https://start-software.com/legal">https://start-software.com/legal</a></div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-90671188368058186912024-03-06T21:53:00.002+00:002024-03-06T21:53:11.494+00:00FAMANZ Asbestos 2024 has come to an end. What a great conference and event for all Australian and New Zealand asbestos consultancies to meet and shareThe premier asbestos conference in Australia and New Zealand, <a href="https://www.famanz.org/conference/">FAMANZ Asbestos 2024</a>, has come to an end. Judy & Jack were on the <a href="https://alpha-tracker.com.au/">Alpha Tracker</a> stand to meet clients old and new.<div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjZuunB_bck5MEr2o3WcrIMI8RQXsqbmoab-iBx_nwsv91RYkC4-hX-YtKtpj2nju7YFeeXFClf-W4XRV1GWTz0FsRXgLw2NhQ9_ae7e0tnXHGOy5bgBr1lx4ZvMANz_OZUiP6hUtnzdjZ8CwMGqfBXBpueT5jSWKD1Fgk8YyzEJT4vuV2nyv59rFWJUpOa/s2000/WhatsApp%20Image%202024-03-06%20at%2006.58.44_263d25a3.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="2000" data-original-width="1500" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjZuunB_bck5MEr2o3WcrIMI8RQXsqbmoab-iBx_nwsv91RYkC4-hX-YtKtpj2nju7YFeeXFClf-W4XRV1GWTz0FsRXgLw2NhQ9_ae7e0tnXHGOy5bgBr1lx4ZvMANz_OZUiP6hUtnzdjZ8CwMGqfBXBpueT5jSWKD1Fgk8YyzEJT4vuV2nyv59rFWJUpOa/s320/WhatsApp%20Image%202024-03-06%20at%2006.58.44_263d25a3.jpg" width="240" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Judy with Rich from <a href="https://www.virotech.co.nz/">Virotech</a></td></tr></tbody></table><br /><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnTza1jkiqmo5juybO2h72rgY-L-LyclbRFf_vwqyKhUIL4lUEyjLqLAouSpSIvqV-3yJczx4UzIMQ-v3rMeOaSHYoelSop_usKwrOHg8DCp2OrCi65rHJEBamiP_LiS2fPtn_agCxrshbOGS2l48QNgquOqtzDcVtheLiS5Xe3ouIUBdauOtXebXdHNP2/s2000/WhatsApp%20Image%202024-03-06%20at%2006.59.06_94ff5924.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1500" data-original-width="2000" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnTza1jkiqmo5juybO2h72rgY-L-LyclbRFf_vwqyKhUIL4lUEyjLqLAouSpSIvqV-3yJczx4UzIMQ-v3rMeOaSHYoelSop_usKwrOHg8DCp2OrCi65rHJEBamiP_LiS2fPtn_agCxrshbOGS2l48QNgquOqtzDcVtheLiS5Xe3ouIUBdauOtXebXdHNP2/s320/WhatsApp%20Image%202024-03-06%20at%2006.59.06_94ff5924.jpg" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><a href="https://identifibre.com.au/services-asbestos-sample-testing/">Identifibre</a> at the Alpha Tracker stand<br /><br /></td></tr></tbody></table><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh1qtp_ElMwiy2Ijh1kf7SOCliPEGQEsschDGraxXfYqkw58ASKOzkUdChy6PUYuvbbwEj-DOYA-3cvpsZrd0xWFp61lELd8C5oZUL4ewB5xqkZHoy2WpWhPUyqB_cmU5pBniNMMWvl6piGgQJU1-6W2_9NksC0_upchm27OAEUpJ239gc2IpaT-4VmY-zj/s2048/WhatsApp%20Image%202024-03-05%20at%2009.40.19_018e379f.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1536" data-original-width="2048" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh1qtp_ElMwiy2Ijh1kf7SOCliPEGQEsschDGraxXfYqkw58ASKOzkUdChy6PUYuvbbwEj-DOYA-3cvpsZrd0xWFp61lELd8C5oZUL4ewB5xqkZHoy2WpWhPUyqB_cmU5pBniNMMWvl6piGgQJU1-6W2_9NksC0_upchm27OAEUpJ239gc2IpaT-4VmY-zj/s320/WhatsApp%20Image%202024-03-05%20at%2009.40.19_018e379f.jpg" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Australian director Judy with <a href="https://alpha-tracker.co.uk/asbestos">Alpha Tracker</a> Product Lead Jack</td></tr></tbody></table><br /><div>See you all next year!</div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-83451962137397244402024-03-06T21:43:00.002+00:002024-03-06T21:43:34.530+00:00The Big C Atlantic Challenge is underway again! Andrew is building his new boat ready for May 2025We've been in touch with Andrew Bedwell since his first attempt at crossing the Atlantic in the shortest boat <i><u>ever</u></i> didn't go to plan. Andrew's <a href="https://www.facebook.com/search/top?q=big%20c%20atlantic%20challenge">Big C Atlantic Challenge</a> is underway again - what great news!<div><br /></div><div>Our sponsorship of Andrew's incredible challenge helped him to build and equip his first boat, and Andrew is using the knowledge he gained in his new design. Panels have been designed and laser-cut this week - and the second iteration of his vessel is starting to take shape.</div><div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtNw-z5idVD3NEJ5O7brXOsHkW23LW0NZXDU_ODchpxD8SSRK7LzgrSdYJnA8xFwxy8IOxKoCeTaKxLvIR74KwvIUEyIgVGWLHAxGogn8S1bsFnCLN9d3J1EAO4v7woQ9FC3YlY3hpiaPGK2I1ZsN6aWmaVMxKBOUUtqqYcWvPkaWqvw4b10hPKfoXUkY1/s1600/WhatsApp%20Image%202024-03-06%20at%2015.16.10_c0dad3d3.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1600" data-original-width="1200" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtNw-z5idVD3NEJ5O7brXOsHkW23LW0NZXDU_ODchpxD8SSRK7LzgrSdYJnA8xFwxy8IOxKoCeTaKxLvIR74KwvIUEyIgVGWLHAxGogn8S1bsFnCLN9d3J1EAO4v7woQ9FC3YlY3hpiaPGK2I1ZsN6aWmaVMxKBOUUtqqYcWvPkaWqvw4b10hPKfoXUkY1/w300-h400/WhatsApp%20Image%202024-03-06%20at%2015.16.10_c0dad3d3.jpg" width="300" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">The 3D jigsaw puzzle begins</td></tr></tbody></table><br /><div>We'll keep our blog readers updated as the boat takes shape and we hope to visit Andrew's expedition base as soon as the boat is ready to view.</div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-19333566112972080402024-03-06T21:35:00.004+00:002024-03-06T21:45:13.408+00:00716 tickets raised in February, 655 resolved on timeWe've just completed the analysis of the Support Team's performance in February 2024.<div><br /></div><div>Out of 716 tickets raised by clients, 655 were resolved on time (that means within the timescales requested by the caller). That's 91.5% of all tickets raised - not bad at all.</div><div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi-Z-_clI72VGjd2xWVzAFXGpaoE4qXRMIqXQO7t0CVdF0Zomepv3OS6oR_1PYM5Q0CUrWSing-7w-Uq4mYQ7Q5UaVPfwDKqeC11Tfx6lo-Lexrz90B7ivVX_kZMJCcevG3tlZ19UkyrQLtazsvw5B_Ngg15kp4a-ue1C9dPOiGcAdQlMsoIjHjMmQsr8XB/s1024/shutterstock_2434436325.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1024" data-original-width="1024" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi-Z-_clI72VGjd2xWVzAFXGpaoE4qXRMIqXQO7t0CVdF0Zomepv3OS6oR_1PYM5Q0CUrWSing-7w-Uq4mYQ7Q5UaVPfwDKqeC11Tfx6lo-Lexrz90B7ivVX_kZMJCcevG3tlZ19UkyrQLtazsvw5B_Ngg15kp4a-ue1C9dPOiGcAdQlMsoIjHjMmQsr8XB/w400-h400/shutterstock_2434436325.jpg" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">We asked AI to create the image for the blog post - odd but not bad!</td></tr></tbody></table><br /><div>We're proud of our Support Desk, not least because we're available 24x7, in person. We're here to help - so call us anytime and we'll do our best to answer your question or fix your problem.</div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-31523770116605301542024-03-04T15:01:00.002+00:002024-03-04T15:01:16.741+00:00Alpha Tracker at FAMANZ, Melbourne<a href="https://alpha-tracker.com.au/">Alpha Tracker</a> is at <a href="https://asbestosconference.com/">FAMANZ 2024</a> in Melbourne, <a href="https://asbestosconference.com/exhibitors/">proudly exhibiting and supporting</a> this excellent asbestos conference. We attend every year - it's a key milestone in the asbestos calendar in Australia & New Zealand.<div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZiAMmWGWIE0-ojZznofu7YNhNFXDOoMDuIOmsIIOPvNIb2WVFXKS77M1a-af3le3O8sghTyw80ybrujBgW4uESwwwH_g1JjlgcI8A7rR6l5y3xaGkWg0sQ1WaZyU39BOasMpI8gXvLewKt2TgMazOqvAfBV0r58B_eG5CXUV1LxXywKQjRQULCKldxJWx/s1920/ezgif.com-animated-gif-maker.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1920" data-original-width="1920" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZiAMmWGWIE0-ojZznofu7YNhNFXDOoMDuIOmsIIOPvNIb2WVFXKS77M1a-af3le3O8sghTyw80ybrujBgW4uESwwwH_g1JjlgcI8A7rR6l5y3xaGkWg0sQ1WaZyU39BOasMpI8gXvLewKt2TgMazOqvAfBV0r58B_eG5CXUV1LxXywKQjRQULCKldxJWx/w400-h400/ezgif.com-animated-gif-maker.gif" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Jack, Judy and the Alpha Tracker booth</td></tr></tbody></table><br /><div>Judy & Jack have already spoken to many of our Australian and New Zealand asbestos consultancy clients during the first day of the conference. We've also had interest from new customers looking to switch from other software. If you can commit to switching <i>before</i> the end of FAMANZ 2024, I'm sure Judy can even give you a special offer!</div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-53930974681997792622024-03-01T12:32:00.001+00:002024-03-01T12:32:58.854+00:00Jack is on his way to Melbourne for the FAMANZ asbestos conference with Judy. He's going with Harry Redknapp, apparently!The <a href="https://www.bohs.org/events-networking/events/upcoming-events/detail/famanz-asbestos-2024-conference/">FAMANZ Asbestos 2024 Conference</a> is starting on Monday, and Jack is travelling to Melbourne to work with Judy, Leanne & Jess from <a href="https://alpha-tracker.com.au/">Alpha Tracker in Australia</a>.<div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-zNcgMUhU7wS7ouLL6MZcfGwxOStsYbWpYUpCGBFFQEGYN68_rJiTnLcfspeI2HFK2RqAunv_MuE3WFcSxBKnRz293Fv-n0ly3hUDNDl7cwzW6awaJ30uCDjhITXCO1gULflLnloaw7_hIpfIRJ2UjZbE3GNPgtTPcg2ac90qbvMP2VMwLmaWpP4dzE8h/s1263/When%20Jack%20met%20Harry.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1263" data-original-width="1263" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-zNcgMUhU7wS7ouLL6MZcfGwxOStsYbWpYUpCGBFFQEGYN68_rJiTnLcfspeI2HFK2RqAunv_MuE3WFcSxBKnRz293Fv-n0ly3hUDNDl7cwzW6awaJ30uCDjhITXCO1gULflLnloaw7_hIpfIRJ2UjZbE3GNPgtTPcg2ac90qbvMP2VMwLmaWpP4dzE8h/w400-h400/When%20Jack%20met%20Harry.png" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><i>"when Harry met Jack"</i></td></tr></tbody></table><br /><div>Look who Jack bumped into at the airport - Harry Redknapp! </div><div><br /></div><div>Jack will be talking to our <a href="https://alpha-tracker.co.uk/">Alpha Tracker</a> asbestos consultancies from Australia and New Zealand as well as meeting prospective new clients. It's a long trip but it's worth it - we love to meet our customers face-to-face.</div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-89535209442609388702024-03-01T10:04:00.000+00:002024-03-01T10:04:03.970+00:00Have you seen our new websites? We've been busy updating them to help our clientsWe've published new versions of our <a href="https://start-software.com">Start Software</a> and <a href="https://alpha-tracker.co.uk">Alpha Tracker</a> websites.<div><br /></div><div>Our new business website at <a href="https://start-software.com">start-software.com</a> highlights the range of products and software development services we can provide.</div><div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhuZE7DfdpJsBYHDPAlTTQgcgFqbWrtn7wtO8mJ7ElxMR2i2hV0RCuEbqNN7H7mMlAGE-P8exx81j4ff4cnTo_eCB5NN9KRZ85x2mW1hhNDT3gJDmVnYX8IpfmJuFjuKsm609KPB7p7S_hRn6B49HhQhAW1LlT_Z4Gtq3-ZGxGfFXjrKLVqkgxBzYo3sKY8/s1220/2024-03-01_09h49_32.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="822" data-original-width="1220" height="270" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhuZE7DfdpJsBYHDPAlTTQgcgFqbWrtn7wtO8mJ7ElxMR2i2hV0RCuEbqNN7H7mMlAGE-P8exx81j4ff4cnTo_eCB5NN9KRZ85x2mW1hhNDT3gJDmVnYX8IpfmJuFjuKsm609KPB7p7S_hRn6B49HhQhAW1LlT_Z4Gtq3-ZGxGfFXjrKLVqkgxBzYo3sKY8/w400-h270/2024-03-01_09h49_32.gif" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">visit <a href="https://start-software.com">start-software.com</a></td></tr></tbody></table><br /><div>Our Alpha Tracker website has also been updated with new content. Take a look here: </div><div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh1hFAbO4VMMvSe1H9xLb6wrp2FwYprZuCtkdp629bXXAgei_Zav_0SpsPZn1xgm7GBLtSmNqiOFo73RUbcHbVmCIYYFtqhOrqeol9UrEvxBEQ8HYMHoH2_w1GHp9Ia2ZI5HqvtXFUBz7kchD9tgbsZgUpSLOEyLAtlte8L3Hx8-BBxIR4X11Vc1LCNHO0q/s1220/2024-03-01_09h58_04.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="822" data-original-width="1220" height="270" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh1hFAbO4VMMvSe1H9xLb6wrp2FwYprZuCtkdp629bXXAgei_Zav_0SpsPZn1xgm7GBLtSmNqiOFo73RUbcHbVmCIYYFtqhOrqeol9UrEvxBEQ8HYMHoH2_w1GHp9Ia2ZI5HqvtXFUBz7kchD9tgbsZgUpSLOEyLAtlte8L3Hx8-BBxIR4X11Vc1LCNHO0q/w400-h270/2024-03-01_09h58_04.gif" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">visit <a href="https://alpha-tracker.co.uk">alpha-tracker.co.uk</a></td></tr></tbody></table><br /><div><br />Would you like us to add more content to help you? <a href="mailto:businessmanager@start-software.com">Get in touch</a>!</div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-82286663001014583142024-03-01T08:42:00.002+00:002024-03-01T08:42:33.195+00:00"4 for the price of 1"... Alpha TransForm/Alpha Anywhere/Alpha Cloud/ChatGPT webinar now available. Robin talking to Alpha Software's Dave McCormick<p>Robin joined <a href="https://www.alphasoftware.com/">Alpha Software</a>'s Dave McCormick to demonstrate a link we've built between <a href="https://www.alphasoftware.com/no-code-app-builder">TransForm</a>, <a href="https://www.alphasoftware.com/mobile-app-development-platform">Alpha Anywhere</a>, <a href="https://www.alphasoftware.com/alpha-cloud-worry-free">Alpha Cloud</a> & <a href="https://openai.com/blog/chatgpt">ChatGPT</a>. The webinar recording is now <a href="https://www.youtube.com/watch?v=aocDoGLEMC0">available on YouTube</a>.</p><div class="separator" style="clear: both; text-align: center;"><iframe allowfullscreen="" class="BLOG_video_class" height="266" src="https://www.youtube.com/embed/aocDoGLEMC0" width="425" youtube-src-id="aocDoGLEMC0"></iframe></div><br /><p>Do watch and see how the power of ChatGPT can be used to extend what TransForm can do for you and your clients.</p><p>Click to find out more about <a href="https://start-software.com/alpha-software">Start Software's Alpha consultancy services</a> and our <a href="https://start-software.com/ai">AI expertise</a>.</p>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-88085695138643633632024-02-29T16:01:00.003+00:002024-02-29T16:01:20.714+00:00Alpha Tracker Tips & Tricks Webinars in 2024. It's time to register!We've sorted out the schedule for the <a href="https://alpha-tracker.co.uk/webinars">Alpha Tracker Tips & Tricks Webinars</a> for 2024!<div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg34ccN3zwJUKXptaeglJwaKCrsVitJg2S51ESubK4edtAo-bqXO18UwbLb3XUh-9RF-9WKSeRx4qvuVWqWAL12U8OKuz1GDz4slG7B0cReYslqLyJI3tb6vkmW05WjlLVyo2J1U_4ggYnhaMjW6I45xBOiqH9Z9ohD4Ny3F3_hXzly55q6m8Om2cFuClaE/s1432/2024-02-29_15h59_08.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1160" data-original-width="1432" height="324" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg34ccN3zwJUKXptaeglJwaKCrsVitJg2S51ESubK4edtAo-bqXO18UwbLb3XUh-9RF-9WKSeRx4qvuVWqWAL12U8OKuz1GDz4slG7B0cReYslqLyJI3tb6vkmW05WjlLVyo2J1U_4ggYnhaMjW6I45xBOiqH9Z9ohD4Ny3F3_hXzly55q6m8Om2cFuClaE/w400-h324/2024-02-29_15h59_08.gif" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Join us for our webinars in 2024</td></tr></tbody></table><div><div><br /></div><div>They are free to join and will be held on <b>Thursdays </b>this year:</div><div><ul style="text-align: left;"><li>28 March 2024</li><li>30 May</li><li>25 July</li><li>26 September</li><li>28 November</li></ul><div><b>You can register for the webinars from this link: <a href="https://us06web.zoom.us/webinar/register/WN_cNr2w1-MRfCYWHDl_xzNFw">https://us06web.zoom.us/webinar/register/WN_cNr2w1-MRfCYWHDl_xzNFw</a></b></div></div><div><br /></div><div>It's worth registering so that you get reminded to join!</div><div><br /></div><div>See you on 28 March!</div><div><br /></div><div><br /></div></div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-32072676462486721042024-02-15T11:24:00.005+00:002024-02-15T11:24:52.925+00:00There's a new Alpha Tracker Mobile coming to the app stores this week<p>We're releasing a new <a href="https://alpha-tracker.co.uk/alpha-tracker-mobile">Alpha Tracker Mobile</a> to the Google (Android) and Apple (iOS) app stores this week. Alpha Tracker Mobile is our companion mobile app for the <a href="https://alpha-tracker.co.uk/">Alpha Tracker</a> system.</p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh7E6gNudaHyxU1pfNP4WoOHNWNNj64Q09r8KF6PotmsYL98457fLLlYrDhWrnWsZjK249h1pWzoqcxO-dqEnGChwP4snTP4SMdoRhH1GQCpqY0xljd0Rn-fV2umH9LyQS6jsHpQHxhcYwMjTImwxepTbLfUf35yPF4QLcpMSmWhnFB8aAhgTj7iatVbLQa/s1200/ezgif.com-animated-gif-maker.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="827" data-original-width="1200" height="276" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh7E6gNudaHyxU1pfNP4WoOHNWNNj64Q09r8KF6PotmsYL98457fLLlYrDhWrnWsZjK249h1pWzoqcxO-dqEnGChwP4snTP4SMdoRhH1GQCpqY0xljd0Rn-fV2umH9LyQS6jsHpQHxhcYwMjTImwxepTbLfUf35yPF4QLcpMSmWhnFB8aAhgTj7iatVbLQa/w400-h276/ezgif.com-animated-gif-maker.gif" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Alpha Tracker Mobile</td></tr></tbody></table><br /><p>The app has benefits for our water hygiene (Legionella) clients as well as several bug fixes and small improvements throughout the app.</p>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-61523413557917674022024-02-15T10:35:00.004+00:002024-02-15T10:35:22.067+00:00New research paper comparing AI (Large Language Models, LLMs) againsts laywers when checking contracts for legal issues. What a resultIn <a href="https://start-software.com/ai">our work with AI for the legal industry</a>, we've been able to show that <a href="https://openai.com/blog/chatgpt">ChatGPT</a> and other LLMs are incredibly efficient (and accurate) when asked to perform tasks on documents such as summarising, comparing or analysing text.<div><br /></div><div>The AI Centre of Excellence in New Zealand has just completed a piece of work to example the accuracy and efficiency of LLMs against human lawyers, when looking for legal issues within contracts, and the results are a real eye-opener.</div><div><br /></div><div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEjq0UnHeQf3NAFgd08NC77qodarNsOoYvJQSkmLH4VI_uZL1QwuyeypDV0G0EZSrA0XzKRQs15fIIRZUg9C2WiTPWGZpscKXEhSfk82vQgCgFcz8NjvNHbFUxLyvg7ozNY6yZrHGsp6sElI5aGtZLNtAtvV-Xy05kMX_bHva6NufayJNFpxiS4oZCPF6nD8" style="margin-left: 1em; margin-right: 1em;"><img alt="" data-original-height="859" data-original-width="1319" height="261" src="https://blogger.googleusercontent.com/img/a/AVvXsEjq0UnHeQf3NAFgd08NC77qodarNsOoYvJQSkmLH4VI_uZL1QwuyeypDV0G0EZSrA0XzKRQs15fIIRZUg9C2WiTPWGZpscKXEhSfk82vQgCgFcz8NjvNHbFUxLyvg7ozNY6yZrHGsp6sElI5aGtZLNtAtvV-Xy05kMX_bHva6NufayJNFpxiS4oZCPF6nD8" width="400" /></a></div><br /><br /></div><div><br /></div><div>In short, the AI outperformed the lawyers. And it wasn't even close. The AI was faster and less expensive - by a <u>huge</u> margin.</div><div><br /></div><div>Read the study here: <a href="https://arxiv.org/html/2401.16212v1">https://arxiv.org/html/2401.16212v1</a></div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-21383257413089830782024-02-08T18:32:00.004+00:002024-02-13T13:43:31.460+00:00"Embracing AI Together". Great article about AI in 2024 from Robin in Modern Law MagazineOur <a href="https://www.alphalegal.co.uk/">Alpha Legal</a> director Robin was asked by <a href="https://modernlawmagazine.com/the-magazine/">Modern Law Magazine</a> to give his forecast for 2024. What would be impacting the legal industry the most this year?<div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjumQBk2aY27ijY8PbA1fJ-Cf0LeEoBmRoCGno5XZDgQ8vFs0V51wTn5NQTyYgyKJEDXSEI737Jq2sekuyrUSKEeTiQfHxymyCAya51T-jKeikjdLsD01k7dr5YW7ehMkqs9-sUtck4uI6oW1IKjjgt9BLaiXbFn1PR9kvlCvxsmwu0QUHJnavw_KcNU18N/s1688/2024-02-08_18h26_49.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1198" data-original-width="1688" height="227" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjumQBk2aY27ijY8PbA1fJ-Cf0LeEoBmRoCGno5XZDgQ8vFs0V51wTn5NQTyYgyKJEDXSEI737Jq2sekuyrUSKEeTiQfHxymyCAya51T-jKeikjdLsD01k7dr5YW7ehMkqs9-sUtck4uI6oW1IKjjgt9BLaiXbFn1PR9kvlCvxsmwu0QUHJnavw_KcNU18N/s320/2024-02-08_18h26_49.gif" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Read for yourself at <a href="https://modernlawmagazine.com/the-magazine/">https://modernlawmagazine.com/the-magazine/</a> (page 44)</td></tr></tbody></table><br /><div>Robin's theme is AI. AI is going to make a difference to <i>every </i>legal firm in 2024 and he spells out how to make the most of the technology and how to protect against the pitfalls.</div><div><br /></div><div>Find out more about the AI projects from Start Software here: <a href="https://start-software.com/ai">https://start-software.com/ai</a></div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-32136470105362756952024-02-08T18:04:00.001+00:002024-02-08T18:04:43.787+00:00More virtual Alpha Tracker training for our customers. Kim has been busy this week!<p>Another housing organisation has switched over to <a href="https://alpha-tracker.co.uk/">Alpha Tracker</a> and we were delighted to train them this week. It was a virtual session with Kim in Telford and the clients at their base in Hampshire.</p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiRNE4ffR8QTAZXIJNM4VrYZFX-sFciqBBrawWenPxYvKyCXgrDX618uut9qbe7es_axcZwyNTxl_LwZzgY7URsOFVQfuFZ4v0vNXcUJLzwSj9jZKtggYUgbi0WtSK3QAUtCZ3CkwBD9xmYKc0RqXaB1LDbUxUxifWuveTR1nnPt0CY-WorrLQN5K-dosB-/s4000/20240206_153319%20(1).JPG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="3000" data-original-width="4000" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiRNE4ffR8QTAZXIJNM4VrYZFX-sFciqBBrawWenPxYvKyCXgrDX618uut9qbe7es_axcZwyNTxl_LwZzgY7URsOFVQfuFZ4v0vNXcUJLzwSj9jZKtggYUgbi0WtSK3QAUtCZ3CkwBD9xmYKc0RqXaB1LDbUxUxifWuveTR1nnPt0CY-WorrLQN5K-dosB-/w400-h300/20240206_153319%20(1).JPG" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Kim in our training pod</td></tr></tbody></table><p>We love to give refresher training to customers, or train new members of staff. Our <a href="https://alpha-tracker.co.uk/">Alpha Tracker</a> specialist Kim is always available to put together a bespoke training session for you. <a href="mailto:businessmanager@start-software.com">Get in touch</a>!</p>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-55584153016325429702024-02-02T10:24:00.002+00:002024-02-13T13:43:40.862+00:00Busy week for AI here at Start SoftwareWe've been working hard over the last 6 months to develop our skills, expertise and consultancy services relating to AI. Specifically, we've been working with AI thought leaders Piers Linney and Aalok Shukla (<a href="https://www.implementai.io/">ImplementAI</a>), and AI video generator platform <a href="https://app.heygen.com/">Heygen</a>.<div><br /></div><div>We've got big plans for AI in our two biggest platforms, <a href="https://alpha-tracker.co.uk/">Alpha Tracker</a> and <a href="https://www.alphalegal.co.uk/">Alpha Legal</a>.<br /><div><br /></div><div>Here are two Teams calls we had this week to talk through ideas.</div><div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZkv9BC0qrp5VCV6mzqZCVvVt9wat2pwm4kTQgOCLAn9Vwj6olTUhHs6obZZLgmhKG6yzZOjdrSt0NdKGQUVrySludRll9GKqkQFAEGuBH31ah4wJg_cmWbq6gETe3y4oo_T9799NVOa-sOYsPh9Bcwql4DU_WP6IlK1vOeZl8nLqxm-iCr0n5GsEguE0s/s4000/20240131_111402%20(1).JPG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="3000" data-original-width="4000" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZkv9BC0qrp5VCV6mzqZCVvVt9wat2pwm4kTQgOCLAn9Vwj6olTUhHs6obZZLgmhKG6yzZOjdrSt0NdKGQUVrySludRll9GKqkQFAEGuBH31ah4wJg_cmWbq6gETe3y4oo_T9799NVOa-sOYsPh9Bcwql4DU_WP6IlK1vOeZl8nLqxm-iCr0n5GsEguE0s/w400-h300/20240131_111402%20(1).JPG" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Start Software Director Robin talking to Piers Linney & Aalok Shukla for <a href="https://ctt-group.co.uk/">CTT Group</a><br /></td></tr></tbody></table><br /><div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEY0wk7J2Z2KLZ6BRPS4q8V_FxW4Z7Aym_yT7e_LSAmMt-Dq9Oah6ts9HhpaFGjDATaVgjdrGkc0WyYhdWGjUVqsqedxsYJryZIjdxDmIMMxy3fBU-WXx_80cXsvaKW7k1D0i_lBUDuS4FKD1O9QITxFzUtcpvg2kgsglXtOZMtwT2cWAUIG00bm_OGYQn/s3000/2024-01-31_15h08_02.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1904" data-original-width="3000" height="254" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEY0wk7J2Z2KLZ6BRPS4q8V_FxW4Z7Aym_yT7e_LSAmMt-Dq9Oah6ts9HhpaFGjDATaVgjdrGkc0WyYhdWGjUVqsqedxsYJryZIjdxDmIMMxy3fBU-WXx_80cXsvaKW7k1D0i_lBUDuS4FKD1O9QITxFzUtcpvg2kgsglXtOZMtwT2cWAUIG00bm_OGYQn/w400-h254/2024-01-31_15h08_02.png" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Robin talking to streaming avatar lead Alec Lindsay from Heygen</td></tr></tbody></table><br /><b>Can we help <i>you</i> to integrate AI into your business? <a href="mailto:businessmanager@start-software.com">Get in touch</a>.</b><br /><div><br /></div></div></div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-15317697084986333762024-02-01T13:12:00.004+00:002024-02-01T13:12:52.914+00:00January 2024's Support Desk performance stats are in. Maybe our busiest month ever!Our Support Desk stats are in for January 2024. Looks like one of our busiest months ever with 799 tickets raised.<div><br /></div><div>I asked ChatGPT to analyse our stats and provide a summary and graph. It did a decent job and here it is!</div><div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgsTY8YRizErQcw8MDZCce4qxy_gxSZoZoMWTYarhhDRQmzGpJL4c7gF4t6W7LfjwWu0a9Gtn6ugKroc0HwGj1ZVpMcFfjta7TTaC4nrRM37ICL8lXv8ta2Au8t3FuPGI1fjzRQ_ydH67fcGHqdSZigGTu6-iBe4RAIGQzHvgxbASqYdzdnOElkg696ovPL/s1995/support_desk_performance_jan_2024.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1165" data-original-width="1995" height="234" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgsTY8YRizErQcw8MDZCce4qxy_gxSZoZoMWTYarhhDRQmzGpJL4c7gF4t6W7LfjwWu0a9Gtn6ugKroc0HwGj1ZVpMcFfjta7TTaC4nrRM37ICL8lXv8ta2Au8t3FuPGI1fjzRQ_ydH67fcGHqdSZigGTu6-iBe4RAIGQzHvgxbASqYdzdnOElkg696ovPL/w400-h234/support_desk_performance_jan_2024.png" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">January 2024 vs the previous 5 months</td></tr></tbody></table><br /><div><div><i>The graph above illustrates our Support Desk's performance from August 2023 to January 2024, focusing on the percentage of tickets resolved in time (both overall and high-priority) and the total number of tickets solved each month. Key observations include:</i></div><div><i><br /></i></div><div><ul style="text-align: left;"><li><i><b>Improvement in High-Priority Ticket Handling</b>: There's a noticeable dedication to improving the resolution of high-priority tickets in time, with January 2024 showing a strong performance in this area.<br /><br /></i></li><li><i><b>Consistency in Performance</b>: The in-time resolution rates for all tickets have remained relatively stable over the months, showcasing our consistent approach to maintaining high standards of service.<br /><br /></i></li><li><i><b>Increase in Volume</b>: January 2024 saw a significant rise in the total number of tickets solved, indicating not only an increase in demand but also our enhanced capacity to address and resolve client issues effectively.</i></li></ul></div><div><i>This graphical representation underscores our commitment to excellence and continuous improvement in serving our clients.</i></div></div><div><i><br /></i></div><div>We're the only software provider in our market able to offer <b>unlimited, personal, 24x7 support</b> so do get in touch even you need us. We're here to help!</div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-82359521798173410692024-02-01T12:56:00.006+00:002024-02-01T12:56:54.838+00:00Would you like some more training? RPP Asbestos are enjoying some extra training today<p><a href="https://alpha-tracker.co.uk/">Alpha Tracker</a> specialist Kim is at <a href="https://www.rpp.co.uk/services/asbestos-services/">RPP</a> today, delivering some additional asbestos surveyor training.</p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicqgXcJJm8gudkt-37BAzZhoBHleryZCv3YADxa7JNwo69O3GUpthhSF1AFRP2UDOQDdRjKQGeelrBJ_EfMCEoGKcNaJ8NNjS5hUV1GUvlvuaqOU_ntiMYt6t1eZZQEy0H1McaSYLtOWlPQCmJX1VMW2mdXa6LAHn6xkJOcYmUgngyeHZNIqe7w4jSHLDs/s1600/WhatsApp%20Image%202024-02-01%20at%2012.28.18_b9ecfed2.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1200" data-original-width="1600" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicqgXcJJm8gudkt-37BAzZhoBHleryZCv3YADxa7JNwo69O3GUpthhSF1AFRP2UDOQDdRjKQGeelrBJ_EfMCEoGKcNaJ8NNjS5hUV1GUvlvuaqOU_ntiMYt6t1eZZQEy0H1McaSYLtOWlPQCmJX1VMW2mdXa6LAHn6xkJOcYmUgngyeHZNIqe7w4jSHLDs/w400-h300/WhatsApp%20Image%202024-02-01%20at%2012.28.18_b9ecfed2.jpg" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">The asbestos professionals at <a href="https://www.rpp.co.uk/services/asbestos-services/">RPP</a></td></tr></tbody></table><p>Would you like some extra on-site training or support? <a href="https://alpha-tracker.co.uk/">Get in touch</a>! We love to travel to see Alpha Tracker in action.</p>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-45229563575861008812024-01-30T16:14:00.005+00:002024-01-30T16:14:48.093+00:00We're planning our 2024 Alpha Tracker webinars. What would you like us to talk about?<p>We had a blast doing our <a href="https://alpha-tracker.co.uk/webinars">Alpha Tracker Tips & Tricks webinars</a> in 2023. Thanks for joining us each month, and thanks for watching the <a href="https://alpha-tracker.co.uk/webinars">recordings on our website</a>.</p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivOq9x9PBVuDK8NaxzLEWck_PUqinKJu3u_4tG1SYAAYPCVZb_OTkOkXXCGhwnXRp5b9QA30_IKxIWcaK_pGYvGgCSz32RgVLS_vwXfvzFOU9m0UDuZ1bv8CsOXmvd16xUQGy4kLxthoyLyYn8XK1Z3anr71l306sl-2XUQ_f65KvlttAYQvvPt5muyes/s1140/2024-01-30_16h13_34.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="832" data-original-width="1140" height="293" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivOq9x9PBVuDK8NaxzLEWck_PUqinKJu3u_4tG1SYAAYPCVZb_OTkOkXXCGhwnXRp5b9QA30_IKxIWcaK_pGYvGgCSz32RgVLS_vwXfvzFOU9m0UDuZ1bv8CsOXmvd16xUQGy4kLxthoyLyYn8XK1Z3anr71l306sl-2XUQ_f65KvlttAYQvvPt5muyes/w400-h293/2024-01-30_16h13_34.gif" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">It's webinar season again!</td></tr></tbody></table><p><b>We're planning our webinars for 2024</b>. What topics would you like us to cover? What day and time suits you best? <a href="mailto:businessmanager@start-software.com">Drop us an email</a> and let us know!</p>Robin Bennett at Start Softwarehttp://www.blogger.com/profile/09959939846520048103noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-35698170680049999292024-01-26T08:21:00.000+00:002024-01-26T08:21:23.022+00:00Act Now on Asbestos campaign shortlisted for two awardsWe were proud to contribute statistics and expertise towards the Sunday Times' <b><a href="https://www.thetimes.co.uk/article/act-now-on-asbestos-pupils-and-teachers-being-killed-years-after-exposure-pznsmtd6p">Act Now on Asbestos</a></b> campaign last year. The campaign has been shortlisted for two prestigious journalism awards including <i><a href="https://www.thepressawards.com/finalists/act-now-on-asbestos-72gf6i7dwfqlp4j">Campaign of the Year</a></i> in the <a href="https://www.thepressawards.com/shortlist-2024">British Press Awards 2024</a>.<div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEju7JdYD95NIhbU1EG0Pq0X8aKkJGy7tqXCuKO9uGIV30GvGkadHrcGUUDzFo7L6p_36nkT2jgAbdwQDcykx4Ufi8E3TsUMh2m83_kIZMbqj9tgU3AlFtE63QUZrnjDAvYFyNVPkXig_10VQQ1I2rUJJpCH8-ruwpw5373M1V88I7axhrninJBl77gawl-d/s1200/ezgif.com-animated-gif-maker.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="692" data-original-width="1200" height="231" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEju7JdYD95NIhbU1EG0Pq0X8aKkJGy7tqXCuKO9uGIV30GvGkadHrcGUUDzFo7L6p_36nkT2jgAbdwQDcykx4Ufi8E3TsUMh2m83_kIZMbqj9tgU3AlFtE63QUZrnjDAvYFyNVPkXig_10VQQ1I2rUJJpCH8-ruwpw5373M1V88I7axhrninJBl77gawl-d/w400-h231/ezgif.com-animated-gif-maker.gif" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Sunday Times "Act Now on Asbestos" shortlisted for two awards</td></tr></tbody></table><br /><div><div>The journalist behind the story, Steve Boggan, has a very personal connection with mesothelioma, losing his brother-in-law to the asbestos-related disease in September 2023. We worked with Steve and shared our asbestos report <a href="https://alpha-tracker.co.uk/damage"><i><b>Damage</b>: The Poor Condition of Asbestos in our Schools, Hospitals and Houses</i></a> which highlights why this is such an issue of concern to the most vulnerable in our society.</div><div><br /></div><div>We wish Steve all the best for the <a href="https://www.thepressawards.com/press-awards-night-ceremony">Awards Night</a> on Thursday 18 April.</div></div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-48174258880041115932024-01-12T17:49:00.005+00:002024-01-12T17:49:52.627+00:00The first new Alpha Tracker asbestos consultancy of 2024 is installed, trained and ready to go! Welcome Asbestos Surveys IrelandIt's only 12 days into 2024 and we've already installed, configured and trained our first new asbestos consultancy! A big <a href="https://alpha-tracker.co.uk/">Alpha Tracker</a> welcome to the lovely people at <a href="https://www.asbestossurveysireland.ie/">Asbestos Surveys Ireland</a>, based in Dublin.<div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKYnpkZeGyGCtbrL4OOVhiVleqUtJLKQaHbgEGfPE3zpubvgKWmqJLlym4vXiqcvbOzE3bsHZhcS8fSCOLNHmnCuY1962kc2d3RA-8WcwCwJO0W_Y4b9nxAZaIMn27u342VBr9VVZ29MvH3zB0mxV5SqFW-of7UkEXx5J2384DeEhrg7yaEJfFQTxiyys3/s1200/ezgif.com-animated-gif-maker.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="900" data-original-width="1200" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKYnpkZeGyGCtbrL4OOVhiVleqUtJLKQaHbgEGfPE3zpubvgKWmqJLlym4vXiqcvbOzE3bsHZhcS8fSCOLNHmnCuY1962kc2d3RA-8WcwCwJO0W_Y4b9nxAZaIMn27u342VBr9VVZ29MvH3zB0mxV5SqFW-of7UkEXx5J2384DeEhrg7yaEJfFQTxiyys3/w400-h300/ezgif.com-animated-gif-maker.gif" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Maria in the <a href="https://www.asbestossurveysireland.ie/">Asbestos Surveys Ireland</a> office</td></tr></tbody></table><br /><div>Kim travelled across to Dublin to meet the team and train their site and admin staff. You can find out more about the asbestos services provided by Asbestos Surveys Irelands by browsing their website here: <a href="https://www.asbestossurveysireland.ie/">https://www.asbestossurveysireland.ie/</a></div>Robinhttp://www.blogger.com/profile/06415773449937398051noreply@blogger.com1tag:blogger.com,1999:blog-3781755612378821789.post-24947763253234153722024-01-11T11:21:00.001+00:002024-01-11T11:21:31.882+00:00Site visit to Cath Tate Cards. Their new cloud-based software is well under way<p>Zac & Robin visited our software development client <a href="https://www.cathtatecards.com/">Cath Tate Cards</a> on Monday to review the progress on their new cloud-based ERP system.</p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiJGI2HhKvuY02CPcqgrPOx8l-V-VPTsCSXMf5J61wu7C451xwV5_gJM3FABMBjjulCp0kszCI6b9fe6W2AQHxCcjWjjsKLUWKXDlYgmJwTtdyfvCuWaLNkiElT1Cv4tegukf4O70GtbDdWUY4yMFEquHC_kJFZfPmaJ59GYeiUmZkl1HSZKhLSnI1DuDM/s1200/ezgif.com-animated-gif-maker.gif" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="900" data-original-width="1200" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiJGI2HhKvuY02CPcqgrPOx8l-V-VPTsCSXMf5J61wu7C451xwV5_gJM3FABMBjjulCp0kszCI6b9fe6W2AQHxCcjWjjsKLUWKXDlYgmJwTtdyfvCuWaLNkiElT1Cv4tegukf4O70GtbDdWUY4yMFEquHC_kJFZfPmaJ59GYeiUmZkl1HSZKhLSnI1DuDM/w400-h300/ezgif.com-animated-gif-maker.gif" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Zac enjoying the Cath Tate Cards office - and the view of the Shard!</td></tr></tbody></table><p>Our software has been <a href="https://blog.start-software.com/search?q=cath+tate">powering the success at Cath Tate Cards for more than a decade</a> and we're thrilled to be taking them forward into the cloud. We also loved our gift - a "Rage against the machine" mug - you can <a href="https://www.cathtatecards.com/all-products/gifts/mugs/rage-against-the-printer/">buy your own one here</a>!</p>Robin Bennett at Start Softwarehttp://www.blogger.com/profile/09959939846520048103noreply@blogger.com0tag:blogger.com,1999:blog-3781755612378821789.post-8000661401128148002024-01-05T09:37:00.001+00:002024-01-05T09:37:06.451+00:00Support Desk stats for 2023 - quite a year!<p><b>Our Support Desk team have been reviewing their performance for 2023. </b> Altogether, they took <b>9,098</b> calls for assistance from our customers. Wow.</p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilXhqhj7F30F3ciD1LNtJSdJyDEvVoCcy-CyKjsmWsXsezhlL2lil3_HLfRzFJ8zLskkePt1iUgVTBcrO5ytPhMx1wsvtdFZV23mAXs-kSJkCWEAeFgk7r5nbC2aJh6rQAGTO5dzpYYFqU7gi4O7hehf2-Iqe1zg1rU6X5CA_kaCyivXVulrl9v67qK4w/s2119/2024-01-05_09h31_00.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1304" data-original-width="2119" height="246" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilXhqhj7F30F3ciD1LNtJSdJyDEvVoCcy-CyKjsmWsXsezhlL2lil3_HLfRzFJ8zLskkePt1iUgVTBcrO5ytPhMx1wsvtdFZV23mAXs-kSJkCWEAeFgk7r5nbC2aJh6rQAGTO5dzpYYFqU7gi4O7hehf2-Iqe1zg1rU6X5CA_kaCyivXVulrl9v67qK4w/w400-h246/2024-01-05_09h31_00.png" width="400" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">2023 in Review</td></tr></tbody></table><p>A surprising <b>2,189</b> of these queries were deemed to be <i>high priority</i> by the caller (we encourage our customers to set the priority and the timeframe for resolution). That's a quarter of all calls described as "urgent", typically giving our Support Desk only two hours to resolve the issue.</p><p>Looking at the time it took to <i>resolve </i>the query from the customer, 9 out of 10 tickets were solved within the timeframe set by the caller. That's a good performance from the team and an improvement compared to 2022. Those stats are even better if we look only at the most urgent calls, with 95% being solved in time.</p><p>Don't forget, <b>our Support Desk is available, in person, 24x7 to help you</b>. We're the <u>only</u> software company in our market which provides this level of quality support. Thanks for your business in 2023 and here's looking forward to an equally busy and productive 2024!</p><p><br /></p><p><br /></p><p><br /></p>Robin Bennett at Start Softwarehttp://www.blogger.com/profile/09959939846520048103noreply@blogger.com0