About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Milestones, milestones, milestones! We've started our 9,000th job and raised our 70,000th support ticket

In the course of a couple of days this week we reached two milestones here at Start Software.

We've raised our 9,000th job, and our 70,000th customer support ticket.  Feels like it too, we've been especially busy all year.

Our 9,000th piece of work is pretty typical for us.  It's for a client we've been working for since 2006 - most of our customers become partners over time.  We work hard to build long-standing relationships with our clients.

The job itself is just a small software change to the business management system that we created for them more than 16 years ago.  It has grown as they have grown.  When we implemented it, they were a two-person company.  They now have more than 200 staff!

Support ticket #70,000 was a bug that one of our users found in one of our apps, Alpha Tracker Mobile.  Did you know that we want our users to report bugs and that we even send a thank you present to everyone that does?  Get in touch if you think you've found one!

Thank you to all of our clients, old and new - we appreciate you, your business and your trust in us.

Comments

Post a Comment

Popular posts from this blog

Alpha Validator update released

Image
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again.  This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk  (available 24x7!) if you would like help installing the update.
Read more

Great customer feedback x 3!

Image
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed  our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring  to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom.   It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Read more

Christmas Arrangements 2009

We are open for business as usual throughout the Christmas and New Year period. Thursday 24 December: Office closes at 4pm Friday 25 December: Closed Monday 28 December: Closed Tuesday 29 December: Open with reduced staffing levels Wednesday 30 December: Open with reduced staffing levels Thursday 31 December: Open with reduced staffing levels Friday 1 January: Closed As usual, we are not sending Christmas cards to clients but instead we are donating to our favourite charity, the RNLI . We wish all of our customers a Happy Christmas and a healthy and prosperous New Year.
Read more

Blog Archive

Show more